mandini7676
Level 1 (0 points)

Q: Spinning wheel of death - should I assume my HD is toast?

3.5-year old MacBook suddenly spinning beachball all the time. Performance was perfect until recently, when Chrome began crashing regularly. Is this the HD?  It seems like it is but what is eating all the virtual memory?

 

I've already repaired what I could in Disk Utility and ordered a new hard drive (1TB). I plan to clone this one if necessary -  is there anything else to do at this point?

 

EtreCheck version: 2.9.6 (256)

Report generated 2016-02-26 17:13:39

Download EtreCheck from http://etrecheck.com

Runtime 54:38

Performance: Poor

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Beachballing

 

Hardware Information: ⓘ

    MacBook Pro (15-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,1

    1 2.6 GHz Intel Core i7 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 27

 

Video Information: ⓘ

    Intel HD Graphics 4000

        Color LCD 1280 x 800

    NVIDIA GeForce GT 650M - VRAM: 1024 MB

 

System Software: ⓘ

    OS X Yosemite 10.10.5 (14F1605) - Time since boot: about one day

 

Disk Information: ⓘ

    APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 748.93 GB (66.73 GB free)

            Core Storage: disk0s2 749.30 GB Online

 

    HL-DT-ST DVDRW  GS31N   ()

 

USB Information: ⓘ

    Primax Electronics Apple Optical USB Mouse

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple, Inc. Keyboard Hub

        Apple Inc. Apple Keyboard

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. Apple Internal Keyboard / Trackpad

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Configuration files: ⓘ

    /etc/hosts - Count: 1 - Corrupt!

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /Library/Extensions

    [not loaded]    org.virtualbox.kext.VBoxDrv (4.2.4 - 2016-02-25) [Support]

    [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.2.4 - 2016-02-25) [Support]

    [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.2.4 - 2016-02-25) [Support]

    [not loaded]    org.virtualbox.kext.VBoxUSB (4.2.4 - 2016-02-25) [Support]

 

        /Library/Extensions/VyprVPN

    [loaded]    foo.tap (1.0 - 2016-02-25) [Support]

    [loaded]    foo.tun (1.0 - 2016-02-25) [Support]

 

Startup Items: ⓘ

    VirtualBox: Path: /Library/StartupItems/VirtualBox

    Startup items are obsolete in OS X Yosemite

 

System Launch Agents: ⓘ

    [loaded]    152 Apple tasks

    [running]    61 Apple tasks

 

System Launch Daemons: ⓘ

    [loaded]    183 Apple tasks

    [running]    80 Apple tasks

 

Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2012-09-28) [Support]

    [loaded]    com.divx.dms.agent.plist (2015-12-08) [Support]

    [loaded]    com.divx.update.agent.plist (2015-11-30) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2013-04-17) [Support]

    [loaded]    org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.SwitchBoard.plist (2012-09-28) [Support]

    [failed]    com.adobe.fpsaud.plist (2015-12-23) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2013-04-17) [Support]

    [running]    com.sonos.SonosLibraryServer.plist (2016-02-19) [Support]

    [loaded]    org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

    [running]    vyprvpnservice.plist (2015-11-08) [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.ARM.[...].plist (2012-10-10) [Support]

    [loaded]    com.google.keystone.agent.plist (2015-12-14) [Support]

    [loaded]    com.iobit.AMCUpdate.plist (2016-01-04) [Support]

    [loaded]    com.iobit.MacBoosterMini.plist (2016-01-04) [Support]

    [failed]    com.jdibackup.ZipCloud.autostart.plist (2015-10-01) [Support]

    [failed]    com.jdibackup.ZipCloud.backupstart.plist (2015-10-01) [Support]

    [failed]    com.jdibackup.ZipCloud.notify.plist (2015-10-22) [Support]

    [loaded]    org.virtualbox.vboxwebsrv.plist (2012-12-16) [Support]

    [running]    One Apple task

 

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

    Octoshape    Application  (~/Library/Octoshape/Octoshape.app)

    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)

    Dropbox    Application  (/Applications/Dropbox.app)

 

Other Apps: ⓘ

    [running]    com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck (2016-02-20)

    [running]    com.codeweavers.CrossOverCDHelper.8268 (2016-02-25)

    [running]    com.getdropbox.dropbox.16788 (2016-02-16)

    [running]    com.google.Chrome.114484 (2016-02-17)

    [running]    com.octoshape.client.10256 (2016-02-25)

 

Internet Plug-ins: ⓘ

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-07) Check version

    OVSHelper: 1.1 (2016-01-03) [Support]

    Default Browser: 600 - SDK 10.10 (2015-07-16)

    Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2014-04-04) [Support]

    PrintDialogExt: 3.5 (2006-03-10) [Support]

    AdobePDFViewerNPAPI: 10.1.16 (2015-11-19) [Support]

    FlashPlayer-10.6: 20.0.0.267 - SDK 10.6 (2016-01-07) [Support]

    DivX Web Player: 3.5.0.5 - SDK 10.10 (2015-12-16) [Support]

    Silverlight: 5.1.40416.0 - SDK 10.6 (2015-08-10) [Support]

    QuickTime Plugin: 7.7.3 (2015-10-26)

    Flash Player: 20.0.0.267 - SDK 10.6 (2016-01-07) Outdated! Update

    SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

    AdobePDFViewer: 10.1.16 (2015-11-19) [Support]

    NPDjVu: Unknown (2006-03-10) [Support]

 

User internet Plug-ins: ⓘ

    OctoshapeWeb: 1.0 - SDK 10.8 (2014-10-22) [Support]

 

Safari Extensions: ⓘ

    AllMyTube (2015-07-16)

 

3rd Party Preference Panes: ⓘ

    Flash Player (2015-12-23) [Support]

    Flip4Mac WMV (2014-04-04) [Support]

    FUSE for OS X (OSXFUSE) (2013-07-18) [Support]

    Hosts (2012-09-11) [Support]

    Java (2016-02-07) [Support]

    Perian (2011-07-23) [Support]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

        16%    fontd

        11%    DivXUpdate

         4%    kernel_task

         4%    WindowServer

         2%    Dropbox

 

Top Processes by Memory: ⓘ

    844 MB    repair_packages

    769 MB    kernel_task

    459 MB    Google Chrome

    401 MB    Google Chrome Helper(4)

    393 MB    Finder

 

Virtual Memory Information: ⓘ

    155 MB    Free RAM

    7.84 GB    Used RAM (1016 MB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Feb 25, 2016, 08:37:30 PM    Self test - passed

    Feb 25, 2016, 01:27:17 AM    ~/Library/Logs/DiagnosticReports/soffice_2016-02-25-012717_[redacted].crash

        org.openoffice.script - /Applications/OpenOffice.app/Contents/MacOS/soffice

    Feb 24, 2016, 11:54:12 PM    ~/Library/Logs/DiagnosticReports/BitTorrent_2016-02-24-235412_[redacted].crash

        com.bittorrent.BitTorrent - /Applications/BitTorrent.app/Contents/MacOS/BitTorrent

    Feb 23, 2016, 11:55:53 PM    ~/Library/Logs/DiagnosticReports/BitTorrent_2016-02-23-235553_[redacted].crash

    Feb 19, 2016, 08:50:45 AM    /Library/Logs/DiagnosticReports/Kernel_2016-02-19-085045_[redacted].panic [Details]

Posted on Feb 26, 2016 4:27 PM

Close
mandini7676

Q: Spinning wheel of death - should I assume my HD is toast?

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  • Helpful answers

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  • by mandini7676,

    mandini7676 mandini7676 Feb 28, 2016 11:56 AM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Feb 28, 2016 11:56 AM in response to Grant Bennet-Alder

    My important files are backed up, not the entire system. As I said before, I have no idea where the installation CD is, which is why I hoped I could just clone the drive. Unfortunately the hard drive is too messed up to simply clone - I got the new drive and Carbon Copy Cloner is telling me "OSX is reporting read/write errors with Macintosh HD."  It's telling me "recovery_hd_already_present_Yosemite" so now to figure out if I can somehow boot off that onto the new drive.

  • by Grant Bennet-Alder,Helpful

    Grant Bennet-Alder Grant Bennet-Alder Feb 28, 2016 1:59 PM in response to mandini7676
    Level 9 (60,759 points)
    Desktops
    Feb 28, 2016 1:59 PM in response to mandini7676

    I have no idea where the original install discs are

     

    Your report says you are running 10.10.5. The "master discs" are available through Recovery Mode.

     

    • To re-install the same system, use Command-R at startup to invoke Recovery from the current Boot Drive and install onto the new drive in an external enclosure.

     

    • To re-install the "shipped in the box" software for a Mac from after 2011, Internet Recovery is in the Mac's Firmware. Use Option-Command-R to invoke Internet Recovery, which can provide Disk Utility and re-download the original software. Once that is working, you will have a working MacOS X, and can use the Mac App Store to download and Install the version you were running.

  • by mandini7676,

    mandini7676 mandini7676 Feb 28, 2016 1:59 PM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Feb 28, 2016 1:59 PM in response to Grant Bennet-Alder

    Ah Perfect! That's what I'm doing. 2 hours, 45 min to install Yosemite on the new drive. Too easy. Hopefully no problems exchanging the drives. I have the screwdrivers I need but have never opened up a Mac before. Wish me luck. Thanks for all your help.

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