MacBook Air goes on with a black lit up screen and no startup chime.

Question

Level 1

0 points

MacBook Air goes on with a black lit up screen and no startup chime.

i Have a MacBook Air that I bought 4-5 months ago and yesterday morning I tryed charging my phone with my laptop then shortly after a while it suddenly freezes, a folder with a question mark pops up for a second then it goes completely black.... I shut it off by pressing the power button for a while. I wait for a while and then try turning it on it goes on but all I see is black lit up screen and no startup chime or anything just completely black not even my keyboard lits up...

I Would seriously appreciate your help!! My homework files are all stuck in my computer 😟... And I know it's OS el captain but I'm not sure if I updated it.

THank you,

mirn

MacBook Air, OS X El Capitan (10.11.3)

Posted on Feb 27, 2016 2:40 AM

Reply

Answer 1

judysings

Community Specialist

Feb 28, 2016 10:59 AM in response to mirna_h

Hi mima_h,

If your MacBook Air will not turn on, or you see a folder with a question mark for a few seconds at startup, take a look at the resources below to troubleshoot the issue.

About the screens you see when your Mac starts up

You might see one of these screens appear during startup if you've changed your startup options, or there's an issue starting up your Mac.

Folder with a question mark

If you see a folder with a question mark appear instead of the Apple logo, it means your Mac couldn't find a local or network-based startup disk. This can happen if the disk selected in the Startup Disk pane of System Preferences isn't available. Wait a few seconds to see if your Mac is able to locate the startup disk you specified.

If you still see a question mark after waiting a few moments, use Startup Manager to start up your Mac, then re-select your startup disk from System Preferences.

If a question mark appears after you install a software update, re-select your startup disk using OS X Recovery.

If your Mac won‘t turn on

Take care,

Reply