majofromrotterdam

Q: I have buyed the gems pack by the game Castle Clash and i buyed 20 euro for it and i dont get it even i didnt get a mail form the offer and all my money is gone.

I have buyed the gems pack by the game Castle Clash and i buyed 20 euro for it and i dont get it even i didnt get a mail form the offer and all my money is gone.

Posted on Feb 27, 2016 3:58 AM

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Q: I have buyed the gems pack by the game Castle Clash and i buyed 20 euro for it and i dont get it even i didnt get a mail form the ... more

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  • by sterling r,

    sterling r sterling r Feb 28, 2016 12:07 PM in response to majofromrotterdam
    Community Specialists
    Feb 28, 2016 12:07 PM in response to majofromrotterdam

    Hi there Majo,

     

    It sounds like you are unable to find an in-app purchase that you made in this app.  I would start by quitting the app:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
     

    If they still do not appear, then according to the following article you should reach out to the app developer:

     

    If you don’t see your in-app purchases

    Contact the app developer

    Contact the app developer for support in these cases:

    • You don’t see an option to restore purchases.
    • You can’t find a consumable in-app purchase that you made.
    • You restored an in-app purchase but still don’t see it.

    iOS apps

    You can contact an iOS app developer using your iPhone, iPad, or iPod touchcomputer, or Apple TV (4th generation).

     

    In the article it shows various ways of reaching out to them depending on whether you would like to do it on a PC, Mac, or an iOS device. Thank you for using Apple Support Communities.