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mirandajorand
Level 1 (0 points)

Q: I need help getting my watch out of low power mode

my battery on my Apple Watch was at 10% last night and told me to plug it in, so I did so. and when I woke up this morning it was in low power mode and it won't do anything but show a red lightening bolt and the time, I've tried turning it off, it wouldn't do anything, I tried doing a hard reset it wouldn't do anything then either. so I am not sure what to do now. do you have any advice?

 

mirandajorand

Apple Watch

Posted on Feb 27, 2016 6:19 AM

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mirandajorand

Q: I need help getting my watch out of low power mode

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Feb 27, 2016 7:41 AM in response to mirandajorand
    Level 7 (31,646 points)
    Apple Watch
    Feb 27, 2016 7:41 AM in response to mirandajorand

    Hi Miranda

     

    That suggests that the battery charge is still very low and your watch still needs to be charged.

     

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • You are using a genuine Apple Magnetic Charging Cable or an Apple certified magnetic charging module.
    • If you are charging your watch by plugging into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Try using different adapters from the following:
        • The genuine Apple USB Power Adapter that was supplied with the watch, or;
        • A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • Apple-certified (MFi) third-party 5W USB power adapter.
    • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

     

    Under normal operation, charging should only take up to around 2.5 hours for a full charge.

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support