Missing pre-installed apps

Question

Level 1

8 points

Missing pre-installed apps

Hi all,

I just bought an iPhone 6S last Friday and all preinstalled apps such as GarageBand, Pages etc. was available. However, after I have reset my phone for me to use Move to iOS app, I noticed that all these preinstalled apps went missing. I only have ONE icloud account as this is my first apple product. Both icloud and app store is logged in using the same account. Now all these apps are not free anymore. Please help me with this issue. Thank you.

iPhone 6s, iOS 9.2

Posted on Feb 27, 2016 6:20 PM

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Answer 1

akalilyy Author

Level 1

8 points

Feb 27, 2016 6:51 PM in response to sberman

Thanks for that info. All those apps should be free for a new device right ?

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Answer 2

sberman

Level 10

264,105 points

Feb 27, 2016 7:06 PM in response to akalilyy

Check the footnote on this link:

http://www.apple.com/ios/pages/

"Pages is free on the App Store for qualifying iOS 9 compatible devices with initial activation ..."

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Answer 3

Feb 27, 2016 6:31 PM in response to akalilyy

Did you buy a new iPhone, or did you buy it from someone? If it wasn't new then the original owner got the free apps. You will have to pay for them if you want them.

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Answer 4

sberman

Level 10

264,105 points

Feb 27, 2016 6:32 PM in response to akalilyy

GarageBand and Pages are not pre-installed apps. Examples of pre-installed apps are Weather, Stocks, Notes.

GarageBand and Pages are apps that can be purchased (perhaps at a price) from the App Store.

If you purchased the iPhone 6S as a new device (which sounds like it is not the case, as a brand new iPhone 6S would not have Pages or GarageBand loaded on it), you could go to the App Store on the iPhone and check the availability of Pages or GarageBand. It sounds as if you have done that and learned these apps are not free.

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Answer 5

akalilyy Author

Level 1

8 points

Feb 27, 2016 6:38 PM in response to Lawrence Finch

I bought a new iPhone.

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Answer 6

sberman

Level 10

264,105 points

Feb 27, 2016 6:40 PM in response to akalilyy

New iPhones do not come with Pages or GarageBand pre-installed.

Talk to the vendor who sold you the iPhone.

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Answer 7

Feb 27, 2016 6:41 PM in response to akalilyy

If garage band, pages, numbers and keynote were installed when you got the phone it was not new. These are not pre-installed apps. The first owner can download them free. But if they were already on the phone someone installed them.

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Answer 8

akalilyy Author

Level 1

8 points

Feb 27, 2016 6:48 PM in response to Lawrence Finch

Thank you sberman and Lawrence Finch. I will contact the vendor regarding this matter because I believed that all those apps were installed after i have done the first setup. Cheers

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