Activity data from watch not transferring to iPhone

Hello:


Last few weeks, I'm noticing the 'activity' recorded from my iwatch is not reflected in the 'activity' app on my iphone. It used to be there (several weeks ago) but is no longer. I've done a restart on both watch and phone but to no avail. Any direction is much appreciated!


Cheers

iPhone 6s, iOS 9.2.1

Posted on Feb 27, 2016 6:48 PM

Reply
4 replies

Feb 28, 2016 12:17 AM in response to Jamolaslo

Hi - first try these steps:


Check that Bluetooth and Wi-Fi are both enabled on your iPhone:

- Phone: Settings > Bluetooth - on.

- Phone: Settings > Wi-Fi - on.


Check that your Apple Watch and iPhone are connected:

- When viewing the time on your watch, swipe up on your watch face > swipe left / right to the Settings Glance > check that this states Connected and shows a green phone icon.

- Disable Airplane Mode if it is enabled.


Close all open apps on your iPhone:

- Double-press on the Home button, then swipe up on each app preview to close the app.


Restart both your iPhone and your watch. Turn both devices off together, then restart your iPhone first:

- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off;

- To turn it on: press and hold the side button until you see the Apple logo.


Otherwise, it may help to unpair and re-pair your watch. The Watch app on your iPhone takes watch backups automatically, including a fresh one when unpairing via the app. Choose to restore the watch (Restore from Backup) when offered the option during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).

- Unpair your Apple Watch and iPhone - Apple Support

- Set up your Apple Watch - Apple Support

Feb 28, 2016 12:22 AM in response to Jamolaslo

If the issue persists, next try the steps below.


Note that this involves the permanent loss of all sensitive data on your iPhone and watch, including Health data, HomeKit data, and saved passwords.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activity data from watch not transferring to iPhone

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