itunes does not recognize ipad but computer does

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Level 1

2 points

itunes does not recognize ipad but computer does

I have downloaded the latest version, updated my ipad, restarted everything on my windows 10. But, when I plug my ipad into USB, it doesn't start iTunes automatically, so I start manually then iTunes will not recognize my ipad. I check on control panel and can see that my ipad is connected. When I check the usb connections the apple one isn't there. need help.

iPad Mini, Windows 10

Posted on Feb 27, 2016 9:26 PM

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Answer 1

sterling r

Community Specialist

Feb 29, 2016 7:20 AM in response to pwjohns

Hello pwjohns,

It sounds like your computer is seeing the iPad but iTunes itself is not. I would use the troubleshooting in the following article about that sort of issue:

If iTunes doesn‘t recognize your iPhone, iPad, or iPod

Thank you for using Apple Support Communities.

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Answer 2

turingtest2

Level 10

272,685 points

Mar 1, 2016 12:55 PM in response to pwjohns

If the advice above hasn't helped try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

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