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Feb 29, 2016 8:54 AM in response to pravinimmanuelby judysings,Hi pravinimmanuel,
The resource below will provide additional information regarding setting up the Touch ID feature on your new iPhone.
Use Touch ID on iPhone and iPad
Set up Touch ID
Before you can set up Touch ID, you'll need to make a passcode for your device. Then follow these steps:
- Make sure that the Home button and your finger are clean and dry.
- Tap Settings > Touch ID & Passcode, then enter your passcode.
- Tap Add a Fingerprint and hold your device as you normally would when touching the Home button.
- Touch your finger to the Home button—but don't press. Hold it there until you feel a quick vibration, or until you're asked to lift your finger.

- Continue to lift and rest your finger slowly, making small adjustments to the position of your finger each time.
- The next screen asks you to adjust your grip. Hold your device as you normally would when unlocking it, and touch the Home button with the outer areas of your fingertip, instead of the center portion that you scanned first.

If you have trouble enrolling one finger, try another.
Manage your settings
Go to Settings > Touch ID & Passcode to manage these settings:
- Turn on or off Touch ID for Passcode, iTunes & App Store, or Apple Pay.
- Enroll up to five fingerprints. Each new print might make fingerprint recognition take slightly longer.
- Tap a fingerprint to rename it.
- Swipe to delete a fingerprint.
- Identify a fingerprint in the list by touching the Home button. The matching print in the list will be highlighted briefly.
Get help with Touch ID
Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:
- If you've just restarted your device
- If your fingerprint isn't recognized five times in a row
- If you haven't unlocked your device in more than 48 hours
- If you've just enrolled or deleted fingerprints
- If you're trying to open Touch ID & Passcode in the Settings menu
- If Require Password is set to Immediately under Settings > General > Restrictions
If you still need help, follow these steps. Try again after each step:
- Make sure you have the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
- Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.
Take care,

