Q: Cannot login to itunes app on my laptop

Heeey Im gettin very frustrated!!! I keep trying to login to itunes on my laptop ut it keeps saying failed error but I can login to itunes on the website, just not the app, Ive reset my pasword a variety of times, the verification code only pops up when I reset it on the website, but no verification code comes up on the app

please help im losing my patience!

iPhone 5s, apple

Posted on Feb 28, 2016 1:38 AM

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Q: Cannot login to itunes app on my laptop

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by Jason L,

Jason L Feb 29, 2016 9:54 AM in response to queenovsheba
Community Specialists

Feb 29, 2016 9:54 AM in response to queenovsheba

Hi there queenovsheba,
Welcome to Apple Support Communities.

It sounds like there's an issue signing into or connecting to the iTunes Store with the iTunes app on your computer, and you are able to login to the Apple ID account webpage. Try taking a look at the article linked below and running through the general iTunes Store connection issues troubleshooting tips that it provides.
If you can’t connect to the iTunes Store - Apple Support

Ciao.
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by Jason L,

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