my iPhone 6s won't turn on due to extreme weather

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Level 1

5 points

my iPhone 6s won't turn on due to extreme weather

I live in Seoul, South Korea but I'm mexican, weather today was really cold, my iPhone froze and it stopped working, i tried turning it on and it said no battery. I kept it warm and it started working again. Later today I was out with my phone and it froze again and turned off, I tried turning it on to see the no battery sign and it doesn't appear anymore. I'm trying to keep it warm, but my iPhone is completely blacked out and won't work, plus the little touchpad ball on the front is freaking hot. I'm trying to charge it to see if comes back to life but I have no answer when I try to turn it on. What do I do?!?!?!!?!

Please help

iPhone 6s, iOS 9.2.1

Posted on Feb 28, 2016 3:51 AM

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Answer 1

sterling r

Community Specialist

Feb 29, 2016 12:19 PM in response to gerojas93

Howdy gerojas93,

It sounds like you are unable to turn your phone on at this point at all even if it is plugged in. First take a look at this info from the following article about battery operating temperatures:

Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range may temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when the device is brought back to higher ambient temperatures.

From: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures

If after you let it come up to room temperature it is still not turning on I would suggest the troubleshooting in the following article to help you determine if it is an issue you can resolve, or if you may need service on your phone:

If your iPhone, iPad, or iPod touch doesn‘t respond or won‘t turn on

Thank you for using Apple Support Communities.

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