You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi,
I've bought an iPhone on eBay today with a non-responsive screen which the seller still has. I've asked the seller to go to Find My Phone on the Apple website and Erase it to remove the Activation Lock.
They selected Erase and in My Devices (in Find My Phone) it states 'erase requested'.
When I check the IMEI number online, it states that The Activation Lock is still ON.
What should we do next?
Thanks
Return the phone for a refund.
Hi, the seller hasn't shipped yet. He is trying to erase the iPhone for me. Why is Find My Phone stating 'erase requested' and not erasing?
The activation lock is still ON. It should now be OFF.
Thanks
iCloud: Remove your device from Find My iPhone
After they click erase, they should see an additional option pop up when they have the phone selected to "Remove from Account". Just have them click that. It is not technically even necessary to erase it to remove it from Find my iPhone.
By the way, most likely reason it is not erasing is that the phone is not connected to the internet to get the signal to erase it.
Thanks,
I've asked the seller if they can connect the phone to iTunes. Would this make the iphone complete the erase?
They need to delete the phone from Find my iPhone. They do not need to erase the phone. For that to happen the phone needs to be connected to the internet either via wifi or cel data.
iPhone erase requested
