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Helpful answers
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Feb 28, 2016 11:36 AM in response to hbkcjkby my ginger,First. What MBP and operating system? What kind of document and what is the formate? Is this a DMG or some other type? https://support.apple.com/en-us/HT201740 Is this after you download and open it or does this happen when clicking on the download.
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Feb 28, 2016 2:12 PM in response to my gingerby hbkcjk,Thank you for your response. I have the latest updates on the Mac Pro operating system. The document is in PDF form and is my credit card statement downloaded from their website.I have downloaded this numerous times in the past and have never had a problem. When I try to open preview on the upper left hand bar I get a spinning cursor and cannot open it. When I try to open the download from either the download icon or the Finder icon I get a box that says Preview is unavailable.
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Feb 28, 2016 2:27 PM in response to hbkcjkby my ginger,Does Preview show in ether LaunchPad or in the applications folder from the go menu? If so, can you open it. If you cannot it has become damaged and you would need to use recovery to do a reinstall. This should not delete any personal files as it only installs the operating system.
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Feb 29, 2016 5:19 AM in response to my gingerby hbkcjk,It shows up but I get the message Preview cannot be opened. Thank you for your help.
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Feb 29, 2016 8:34 AM in response to hbkcjkby my ginger,Try going to your home library folder- preferences and deleting com. apple. preview.plist. See if it will work now.
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Feb 29, 2016 9:28 AM in response to my gingerby hbkcjk,Thank you I finally resolved it by the age old method of shutting down the computer and reloading it.