HT203060: Locate and view your connected device in iTunes
Learn about Locate and view your connected device in iTunes
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Helpful answers
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Feb 28, 2016 4:11 PM in response to Raadalnasiryby Clinters77,YYou will need to pull up Itunes on a computer log in with your apple ID and password then while powered down hold the home and power button at the same time, hold them jntil the message restore iPad shows up on your CPU. That should do it. As long as the iPad is registered on your iCloud devices if not you will need to do that step as well as provide proof of purchase to apple for them to unlock it
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Feb 28, 2016 7:56 PM in response to Raadalnasiryby gail from maine,Follow the instructions in this support article that best apply to your situation:
Cheers,
GB