ann-lynnette

Q: how to stop iclouds on my itunes

i paid for iclouds for my itunes but it wont let me play the songs i did not buy from itunes, how can i cancel and get a refund

iMac (21.5-inch Mid 2011), iOS 6.1.2

Posted on Feb 28, 2016 8:50 PM

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Q: how to stop iclouds on my itunes

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  • by judysings,

    judysings judysings Mar 1, 2016 8:04 AM in response to ann-lynnette
    Community Specialists
    Mar 1, 2016 8:04 AM in response to ann-lynnette

    Hi ann-lynnette,

    It sounds like you have purchased an Apple Music monthly membership and are now wanting to cancel it because you aren't able access music that you haven't purchased.

    I'm going to provide two resources for you below.  One is instructions on how to use the Apple Music app to access all of the music that is available.  The other is information to cancel your Apple Music Membership if you are still unhappy with the service.  Click on the links for complete details.

     

    About Apple Music

    When you join Apple Music, you can play just about every song ever recorded*, and get experts to recommend the right ones for you. Plus, you can listen to radio with unlimited skips, and access your entire music library on all your devices.

    *Availability of songs varies by country.

     

    Add music from the Apple Music catalog to your library on your iPhone, iPad, iPod touch, Mac, or PC

    Apple Music members have access to the entire Apple Music catalog, recommendations from experts, and new content directly from artists. You can add these songs, albums, and playlists to your own library on your iPhone, iPad, iPod touch, Mac, or PC.

    To add songs, albums and playlists from Apple Music to My Music, make sure to turn on iCloud Music Library on your device.

    Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC

     

    Turn off automatic renewal to cancel your membership

    If you want to cancel your Apple Music membership, turn off Automatic Renewal.

    Your membership might renew if you don't turn off Automatic Renewal more than 8 hours before your renewal date.

    On your iPhone, iPad, or iPod touch

    1. In the Music app, tap your profile icon in the upper-left corner.
    2. Tap View Apple ID. You might need to sign in.
    3. Under Subscriptions, tap Manage. If you have more than one subscription, tap Your Membership (Apple Music Membership) to see your membership options.
    4. Under Renewal Options, turn off Automatic Renewal. Confirm your selection, then tap Done.

      If you don't see the option to turn off Automatic Renewal, your subscription will automatically stop at the end of the current billing cycle.
    5. Tap Done to return to your Account screen, and then tap Done to return to the app.

    On your Mac or PC

    Click to open iTunes and sign in to your Account Information, or use the steps below:

    1. Open iTunes.
    2. Click Sign In and enter your Apple ID.
    3. Click your name, and select Account Info from the menu.
    4. Enter your password again.

    On the Account Information screen:

    1. Scroll to the Settings section. 
    2. To the right of Subscriptions, click Manage. If you have more than one subscription, then click Edit to the right of Your Membership (Apple Music Membership). 
    3. To the right of Automatic Renewal, select Off. When asked to confirm, click Turn Off.
    4. Click Done to return to Account Information, and then click Done to return to the iTunes Store.

     

    Take care,