Paul-Alesa

Q: Apple TV is jumping though the computer screen is ok

I am playing stuff - i.e. 6 nations rugby - or a movie through the lap top (macbook air) onto my TV through apple tv (version 3 I think ).  The laptop screen runs perfectly but the picture to the TV jumps and sticks. Im using a Belkin router - this sometimes drops out as well (might be a different problem or related -could the router be the problem

 

I have forced an update on the Apple TV but no improvement

 

Any guidance please

MacBook Air, OS X El Capitan (10.11.3)

Posted on Feb 29, 2016 9:34 AM

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Q: Apple TV is jumping though the computer screen is ok

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 29, 2016 10:02 AM in response to Paul-Alesa
    Level 10 (104,521 points)
    Apple TV
    Feb 29, 2016 10:02 AM in response to Paul-Alesa

    Welcome to the Apple Community.

     

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

  • by vazandrew,

    vazandrew vazandrew Feb 29, 2016 10:03 AM in response to Paul-Alesa
    Level 6 (19,303 points)
    Apple TV
    Feb 29, 2016 10:03 AM in response to Paul-Alesa

    Try connecting Apple TV via ethernet

    Make sure no other activity is occurring (other streaming, web browsing, network backups etc)

    Test on another network