jwcmac

Q: Tried using Apple Pay at a store. Rejected for missing debit package. Anyone else had an issue like that?

Tried using Apple Pay at a store. Rejected for "missing debit package."  I've used the card several times with Apple Pay. Any ideas?

iPhone 6, iOS 9.2.1

Posted on Feb 29, 2016 4:11 PM

Close

Q: Tried using Apple Pay at a store. Rejected for missing debit package. Anyone else had an issue like that?

  • All replies
  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Feb 29, 2016 4:16 PM in response to jwcmac
    Level 7 (31,031 points)
    Apple Watch
    Feb 29, 2016 4:16 PM in response to jwcmac

    Hi

     

    If you are in the US and are paying in a store using your debit card via Apple Pay, you may be prompted to choose Credit or Debit on the terminal. If you are asked to make this selection, Apple recommends that you always choose Credit. Choosing Debit may not always work successfully with some older merchant payment terminals and backend systems.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Feb 29, 2016 4:18 PM in response to jwcmac
    Level 7 (31,031 points)
    Apple Watch
    Feb 29, 2016 4:18 PM in response to jwcmac

    You may wish to report your failed transaction to Apple here:

     

    https://www.apple.com/feedback/apple-pay.html

     

    The feedback form enables you to report any problems that you encounter with specific merchants, transactions and payment cards, so can be helpful in enabling Apple to identity and investigate any issues.