HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

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cindycfromeunice
Level 1 (0 points)

Q: blank screen

my phone display is totally black, it's less than a year old, I think the only thing left is to trade it for a working model

iPhone 5s, iOS 9.1, blank screen, help!!

Posted on Feb 29, 2016 11:29 PM

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cindycfromeunice

Q: blank screen

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Feb 29, 2016 11:52 PM in response to cindycfromeunice
    Level 6 (8,424 points)
    Desktops
    Feb 29, 2016 11:52 PM in response to cindycfromeunice

    Try to reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings


    If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

    Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


    As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

    More info here:

    https://support.apple.com/en-us/HT201263


    If these steps don't work, contact Apple and ask for help. This may be a hardware issue.

    https://www.apple.com/support/iphone/contact/