蓓89
Level 1 (0 points)

Q: Itunes can't back up

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As it's shown in the figure. Every time I connect the iphone to the itunes in my laptop. It would ask me to disconnect it. And there's no backup options.

Posted on Feb 29, 2016 10:40 PM

by norm123,Solvedanswer
norm123 norm123
Community Specialists
A:

Hello 蓓89,

I understand that you are trying to back up your iPhone to your computer by using iTunes but all you are seeing is a prompt that your iPhone is activated. Let's go over what that could be. 

iTunes does have an option to work in Activation-only Mode. With that activated, it disables any type of syncing and backing up. Take a look at the article below for more information about this mode and how to disable it if it is enabled. 

iTunes: Turning on Activation-only Mode
https://support.apple.com/en-us/HT202110

Take care

Posted on Mar 2, 2016 4:59 PM

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