Crossed out circle during brand new MacBook Pro set up

A Crossed out circle is displaying while I tried to set up my brand new MacBook Pro 13 in with retina display. Any one know how to fix it???

MacBook Pro with Retina display

Posted on Mar 1, 2016 2:15 AM

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3 replies

Mar 1, 2016 2:24 AM in response to Vega28

Prohibitory symbol

User uploaded file

When you see a circle with a slash symbol instead of the Apple logo, it means your Mac couldn't find a valid System Folder to start up from.

If you're using your Mac at a school or business, it might be trying to start from the wrong version of OS X. Contact your IT department for more help.

If this is your personal Mac, try reinstalling OS X by using OS X Recovery.


In the USA you have 90 days of free telephone support so you can call Apple if you want.

Complimentary Support (USA)

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Crossed out circle during brand new MacBook Pro set up

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