walter@torino
Level 1 (0 points)

Q: iTunes could not back up the iPhone because there is not enough free space on this computer..

Hello,

 

I'm stuck in a loophole.

Since I upgraded my iPhone 6S to iOS 9.1 I cannot back it up. Moreover I cannot upgrade iOS since upgrading requires a backup.

My iPhone has iOS 9.1 (13B143) and 64 Giga of storage.

I use iTunes 12.3.2.35 on a MBP retina 2013 with OSX 10.11.2 and 268Giga free on the HD, so I really think there should be enough free space to back it up.

As you can see:

 

nautilus:fbk_easyradio_py walter$ df -H

Filesystem      Size   Used  Avail Capacity   iused    ifree %iused  Mounted on

/dev/disk1      999G   731G   268G    74% 178546768 65433518   73%   /

devfs           194k   194k     0B   100%       656        0  100%   /dev

map -hosts        0B     0B     0B   100%         0        0  100%   /net

map auto_home     0B     0B     0B   100%         0        0  100%   /home

nautilus:fbk_easyradio_py walter$


I really don't understand what is going on and how I can exit this loophole

Screen Shot 2016-03-01 at 11.31.24.png

Thanks

 

Walter

iPhone 6s, iOS 9.1

Posted on Mar 1, 2016 2:39 AM

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walter@torino

Q: iTunes could not back up the iPhone because there is not enough free space on this computer..

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  • Helpful answers

  • by CellarDwellr,

    CellarDwellr CellarDwellr Mar 1, 2016 2:48 AM in response to walter@torino
    Level 4 (1,212 points)
    Mar 1, 2016 2:48 AM in response to walter@torino

    Looks like you have enough space, but Nautilus? Are you runnung Linux? Or did you install a port of that Linux app?

  • by walter@torino,

    walter@torino walter@torino Mar 1, 2016 2:51 AM in response to CellarDwellr
    Level 1 (0 points)
    Mar 1, 2016 2:51 AM in response to CellarDwellr

    "nautilus" is just the name of my MBP machine , running standard OSX

     

    The full message in the popup is

    "iTunes could not back up the iPhone "...my name" because there is not enough free space on this computer to save the backup.

     

    Removing files and emptying the Trash will free up additional space."

  • by CellarDwellr,

    CellarDwellr CellarDwellr Mar 1, 2016 3:17 AM in response to walter@torino
    Level 4 (1,212 points)
    Mar 1, 2016 3:17 AM in response to walter@torino

    Ok

     

    If you were running Linux and iTunes through WINE layer or something, that would completely change the picture.

     

    Since you appear to be familiar with the Terminal, if you haven't already, perform these commands:

     

    (Repair Disk Permissions:)

    sudo /usr/libexec/repair_packages --repair --standard-pkgs --volume /

    (Repair home folder permissions:)

     

    sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

     

    Reboot the computer. Problem not solved?

     

        • create a back-up, preferably with Time Machine (might take a while to complete)  https://support.apple.com/en-us/HT201250

        • disable FileVault if applicable (might also take a while to complete) https://support.apple.com/kb/PH18674?locale=en_US

        • then boot to Single User Mode and run fsck (general partition table repair, harddrive check) http://www.everythingmacintosh.com/tech-notes/repair-your-hard-disk-in-single-us er-mode/

     

    Still not solved? It might be your Trashbin acting up. You can fix it with this app:

    http://nonamescriptware.com/downloads/

  • by zontar1066,

    zontar1066 zontar1066 Mar 2, 2016 6:13 AM in response to CellarDwellr
    Level 1 (0 points)
    Mar 2, 2016 6:13 AM in response to CellarDwellr

    Thanks,

     

    I've tried everything you have suggested, even ran fsck twice, after having fully unencrypted my HD, ran Trash it..

    nothing.

     

    I still have the same stupid error. So I cannot upgrade, cannot backup on my MBP.. crap!

     

    Thanks anyway.

    W

  • by CellarDwellr,

    CellarDwellr CellarDwellr Mar 2, 2016 7:01 AM in response to zontar1066
    Level 4 (1,212 points)
    Mar 2, 2016 7:01 AM in response to zontar1066

    Hello again, too bad it didn't help.

     

    Install all software updates from the Mac App Store

    Try to reset the Lockdown folder as per this article: Reset the Lockdown folder in iTunes - Apple Support

    Delete all existing back-ups on your computer via iTunes.app: menu "iTunes > Preferences > Devices"

  • by zontar1066,

    zontar1066 zontar1066 Mar 2, 2016 7:22 AM in response to CellarDwellr
    Level 1 (0 points)
    Mar 2, 2016 7:22 AM in response to CellarDwellr

    Hi again,

     

    thanks for your help. Deleted everything in lockdown folder. Nothing, still the same.

     

    I really don't want to delete all the older backups, they are backups after all.. Is it necessary? Will it solve my problem do you think?

     

    Thanks

    W

  • by CellarDwellr,

    CellarDwellr CellarDwellr Mar 2, 2016 12:00 PM in response to zontar1066
    Level 4 (1,212 points)
    Mar 2, 2016 12:00 PM in response to zontar1066

    zontar1066 wrote:

     

    Hi again,

     

    thanks for your help. Deleted everything in lockdown folder. Nothing, still the same.

     

    I really don't want to delete all the older backups, they are backups after all.. Is it necessary? Will it solve my problem do you think?

     

    Thanks

    W

     

    - If your back-ups are also on iCloud, then you're safe no matter what.

     

    - In the case you make Time Machine back-ups, your iOS-back-ups are actually backed-up in there.

     

    - If you want extra security, move the content of the folder below to a temp folder on the desktop, then restart your computer. Via the Finder > go > go to folder menu:

     

    ~/library/application support/mobilesync/

    You will have moved your iOS back-ups this way without permanently deleting them.

  • by walter@torino,

    walter@torino walter@torino Mar 3, 2016 4:14 AM in response to CellarDwellr
    Level 1 (0 points)
    Mar 3, 2016 4:14 AM in response to CellarDwellr

    Hi

     

    i moved the dir to my desktop, checked in iTunes: devices backup in prefereces showed nothing.

    Did a reboot

    tried updating iOS. THis triggers automatically a backup.

    It took longer than before, but in the end it failed after half a minute..  with the same exact error.

    In mobileSync there is a snpashot dir with several files for 453 MB..

     

     

    Any other idea?

    Thanks so much..

     

    453M ./f88dd4e2bb76040662d2f9654d51b138b61b0f7c/Snapshot

    453M ./f88dd4e2bb76040662d2f9654d51b138b61b0f7c

    453M .

    nautilus:Backup walter$ pwd

    /Users/walter/Library/Application Support/MobileSync/Backup