tomcolamon
Level 1
(4 points)
Q: MacBook and iPad unable to connect to Apple TV
Was able to stream from Amazon Prime Treme Season 1 and all but the last episode of Season 2 from my iPad, then I am longer able to connect to Apple TV 4. I am able to watch shows on Apple TV, so the Internet connection is good via Airport Extreme. Why did it stop working?
MacBook Pro, OS X Yosemite (10.10.5)
Winston Churchill
Level 10
(104,521 points)
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
- Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
- Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
- Restart the Apple TV (Settings > General > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Restart your mobile device.
If you are still having problems, the following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.
