HT2357: OS X: How to ignore a Software Update

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Negoita

Q: I have a problem with my MacBook saying that Finder quit unexpectedly

PPlease help me , I really don't know what to do .. I check my hard disk , I did the Test and showin no problem but still can't open Finder , can't open System Preference , can't open iTunes ... What can I do !?

MacBook, iOS 6.1

Posted on Mar 1, 2016 11:05 AM

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Q: I have a problem with my MacBook saying that Finder quit unexpectedly

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  • by Klaus1,

    Klaus1 Klaus1 Mar 1, 2016 3:35 PM in response to Negoita
    Level 8 (48,858 points)
    Mar 1, 2016 3:35 PM in response to Negoita

    A MacBook cannot run iOS. What version of OS X are you running?

  • by Negoita ,

    Negoita Negoita Mar 1, 2016 9:32 PM in response to Klaus1
    Level 1 (0 points)
    Mar 1, 2016 9:32 PM in response to Klaus1

    os x 10.6.8 I'm running i really don't know what to do, I don't have the Cd that came with MacBook when I buy it...

  • by Eric Root,

    Eric Root Eric Root Mar 2, 2016 8:20 AM in response to Negoita
    Level 9 (72,278 points)
    iTunes
    Mar 2, 2016 8:20 AM in response to Negoita

    Might be a corrupt .plist.

     

    Do a backup, preferably 2 backups on 2 separate drives.

     

    Quit the application.

     

    Go to Finder and select your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist.  Move the .plist to your desktop.

     

    Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.

     

    If the application is the same, return the .plist to where you got it from, overwriting the newer one.

     

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read.

    Etrecheck – System Information

  • by Negoita ,

    Negoita Negoita Mar 2, 2016 9:26 PM in response to Eric Root
    Level 1 (0 points)
    Mar 2, 2016 9:26 PM in response to Eric Root

    THank you Eric , but like i said cant open Finder , i try Manny things Even what u just told me

  • by Eric Root,Apple recommended

    Eric Root Eric Root Mar 3, 2016 7:52 AM in response to Negoita
    Level 9 (72,278 points)
    iTunes
    Mar 3, 2016 7:52 AM in response to Negoita

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode