Q: I just got a new Iphone 6S. When I plug it into my Windows 10 computer I get the following message. This i-phone canno ... more
-
Mar 3, 2016 6:30 AMby jeffd55,Hello snaunheim,
Thank you for using Apple Support Communities.
I see that you are having issues with your iPhone connecting to your PC and difficulties in reinstalling iTunes for Windows. I see that you have attempted reinstalling a couple of times, but keep getting errors. Without out knowing exactly what instructions you are following, I would first suggest taking a look at the following article. This is the best one for removing and reinstalling iTunes for Windows.
Remove and reinstall iTunes and related software components for Windows 7 and later
Best regards.
-
Mar 5, 2016 7:20 AMby turingtest2,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
