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Level 1

9 points

error loading media, file could not be played error message when playing video online in safari

I have a 2012 MacBook Pro, running Mac OS X 10.7.5. I used to be able to go online to PBS video and watch movies online. However, just recently I got the following message after I clicked on the PLAY icon: "Error loading media, file could not be played." I CAN watch the videos on Chrome. I have not downloaded any software updates recently. Can anyone help?

MacBook Pro, Mac OS X (10.7.5)

Posted on Mar 1, 2016 10:02 PM

Best reply

CenkhanKaya

Level 1

9 points

Posted on Apr 28, 2017 2:05 PM

Hi bud,

I found the solution, it worked with me!

Very easy.
Step 1: click on wifi icon and open network location

Step 2: click on the internet you use ( wifi, ethernet, whatever), and click on advanced setting ( right on the bottom)

Step 3: Click on TCP/IP

Step 4: On IP6 you choose 'only link local'

OK OK, refresh and it worked

My Mac is in Dutch so it could be have a other name in English.

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error loading media, file could not be played error message when playing video online in safari

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