HT201365: Find My iPhone Activation Lock

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Q: How do I resolve what the Apple guy said is a known glitch, where the device has been removed from an iCloud account, but still registers as locked to the iCloud I'd?

Im attempting to gift an Apple Watch to my mother. I have removed the device from my iCloud account and it's not longer listed as active; however, when we try to activate the watch to her account, it says it's still locked to my id. I called the Apple Store and the rep said it is a known glitch and they will have to submit the incident and someone will call me. It's been 5 days and no call. Is there anything I can do to fix the issue?

Apple Watch, iOS 9.2.1

Posted on Mar 1, 2016 8:12 PM

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Q: How do I resolve what the Apple guy said is a known glitch, where the device has been removed from an iCloud account, but still re ... more

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  • by LACAllen,

    LACAllen LACAllen Mar 1, 2016 10:38 PM in response to 6-7
    Level 5 (4,586 points)
    iCloud
    Mar 1, 2016 10:38 PM in response to 6-7

    I don't think this is a glitch. It is expected behaviour.

     

    About Activation Lock on Apple Watch - Apple Support

     

    If it was your watch, and you placed the activation lock on the watch, your current Apple ID and password should be able to pass this activation step on the watch. Did they give you a reference number for followup?

     

    I would suggest you call Apple Support and tell them you need to remove an activation lock on the watch. You will need the proof of purchase for the watch which they will have you submit to them. This sound like what the store may have done, which is why a reference number for follow up would help.

  • by 6-7,

    6-7 6-7 Mar 2, 2016 6:17 AM in response to LACAllen
    Level 1 (0 points)
    Mar 2, 2016 6:17 AM in response to LACAllen

    We set up the call several days ago. Provided all of the purchase information and we were definitely told that this was a glitch. I'm not clear on why it takes several days for them to fix the issue  they are already aware of. Now I have to call back and follow up when they said they'd get back to me. We paid over $500 plus an additional $49 for apple care, only to have to go through multiple calls to fix it. They should be able to fix it the day of are scheduled call. And to suggest that I have to provide my password to someone else to activate a device seems to go against the purpose of a password.

  • by fromsouth,

    fromsouth fromsouth Mar 2, 2016 8:43 AM in response to 6-7
    Level 5 (4,801 points)
    iCloud
    Mar 2, 2016 8:43 AM in response to 6-7

    When you enter sn here does it show locked or unlocked?

    https://www.icloud.com/activationlock/

  • by LACAllen,

    LACAllen LACAllen Mar 2, 2016 12:52 PM in response to 6-7
    Level 5 (4,586 points)
    iCloud
    Mar 2, 2016 12:52 PM in response to 6-7

    to fix it. They should be able to fix it the day of are scheduled call. And to suggest that I have to provide my password to someone else to activate a device seems to go against the purpose of a password.

     

    Who suggested you need to provide your password to someone else?

     

    The watch still believe it belongs to you, and you should be able to enter your password to resolve the issue. That you have needed to provide your purchase details to Apple indicates you don't have the correct password to unlock the watch. The correct process was to unpair the watch from your phone, which should have removed the activation lock and prepared it for gifting to your mother.