For the past 3 days the connection has been horrific from Singapore to UK. Usually it is a great connection and now it will connect but will only show a frozen picture and poor connection and I can't hear anything. Is there anything I can do to improve this and get it back to what it was?
iMac
Hi, LWaring.
Thank you for visiting Apple Support Communities.
I understand you are experiencing connection issues with FaceTime. Here are some troubleshooting steps that I would recommend starting with for this issue.
Get help if you can‘t make or receive FaceTime calls
If the issue happens with one specific person, please have them go through the same troubleshooting steps as well.
Cheers
Facetime not working between UK and Singapore
