MacBook Pro opens to grey screen and progress bar, freezes when progress bar completes. Have tried various suggested keystrokes and options to get to safe mode, but cannot. Any suggestions?

Question

Level 1

8 points

MacBook Pro opens to grey screen and progress bar, freezes when progress bar completes. Have tried various suggested keystrokes and options to get to safe mode, but cannot. Any suggestions?

MacBook Pro (13-inch Mid 2010), OS X El Capitan (10.11.3), Processor - 2.66GHz Intel Core Duo

Posted on Mar 2, 2016 4:23 PM

Reply

Answer 1

Mar 2, 2016 6:05 PM in response to Debbie Sc

Here are a couple of links from Apple that might help

How to choose a startup disk on your Mac - Apple Support

About the screens you see when your Mac starts up - Apple Support

Reply

Answer 2

Debbie Sc Author

Level 1

8 points

Mar 2, 2016 6:07 PM in response to PATRICKMELE

Thank you for taking the time to reply. Alas, I cannot get the computer to do anything beyond turning on the grey screen and completing the progress bar. I cannot access any screens and can't find my start up disc.

Reply