brittneyfromhespria

Q: How to get my iPhone 4 unlock

if someone hacked in my iCloud Been happen for 2 years

Posted on Mar 3, 2016 12:48 AM

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Q: How to get my iPhone 4 unlock

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  • by pedro d,

    pedro d pedro d Mar 4, 2016 12:59 PM in response to brittneyfromhespria
    Community Specialists
    Mar 4, 2016 12:59 PM in response to brittneyfromhespria

    Hello there, brittneyfromhespria.

     

     

     

    It sounds like you feel your Apple ID has been compromised and also want to unlock your iPhone 4 for use with another carrier. Let's address your account security first. The following Knowledge Base article offers up a great resource on what steps to take:

     

     

     

    If you think your Apple ID has been compromised

     

    How do I know if my Apple ID was compromised?

    Your Apple ID might be compromised if you receive an account notification from Apple for a change you didn't make, or if you notice account details or changes you don’t recognize. For example:

    • You receive an email or notification that your Apple ID was used to sign in to a device you don't recognize or did not sign in to recently (for example, "Your Apple ID was used to sign in to iCloud on a Windows PC").
    • You receive a confirmation email from Apple that your Apple ID password was changed or your account information was updated, but you don’t remember making any changes.
    • Your device was locked or placed in Lost Mode by someone other than you.
    • You see messages you didn't send, or items you didn’t delete.
    • You see charges or notices for purchases that you didn't make. Use these steps if you see an unfamiliar iTunes Store or App Store charge on your credit or debit card statement.
    • Your password no longer works, or it might have been changed or locked.
    • You don't recognize some or all of your account details.

    If you received an email that you're not sure is valid or you think might be a fraudulent "phishing" email, here are some tips that can help you determine its legitimacy.

    How can I gain control of my Apple ID?

    If you think your Apple ID was compromised, use the steps below to gain control of it and review your account information:

    1. Sign in to My Apple ID (appleid.apple.com). If you can't sign in or you receive a message that the account is locked when you try to sign in, go to iforgot.apple.com. Then try to reset or unlock your account. If you still can't sign in, contact Apple Support.
    2. Change your Apple ID password, and choose a strong password.
    3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:
    4. Check with your email address provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address.
    5. Consider setting up two-step verification for your Apple ID.

    If you completed the steps above and think your account might still be compromised, contact Apple Support.

     

     

     

    To get your iPhone unlocked for use with another carrier, this article should get you started:

     

     

     

    How to unlock your iPhone for use with another carrier

     

     

     

    Unlock your iPhone

    First, your carrier will need to process your unlock request. Then you'll back up, erase, and restore your iPhone to unlock it.

    Start the process:

    1. See if your carrier offers unlocking. Only your carrier can unlock your iPhone.
    2. Contact your carrier and request an unlock. You might need to meet requirements to qualify for unlocking. After you submit the request to your carrier, it might take a few days to complete. Contact your carrier for the status of your unlock request.
    3. After your carrier confirms that your iPhone unlock has been processed, go to the next section.
    If you have a SIM card from a carrier other than your current carrier, follow these steps:
    1. Remove your SIM card and insert the new SIM card.
    2. Complete the setup process.
    If you don't have another SIM card you can use, follow these steps to complete the process:
    1. Back up your iPhone.
    2. When you have a backup, erase your iPhone.
    3. Restore your iPhone from the backup you just made.

    Get help

    Follow these steps if you have any issues or if you see this message in iTunes or on your device:"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."
    1. Restore your iPhone to factory settings.
    2. Contact your carrier to make sure that the unlock was applied in your carrier's system.
    3. Restore your iPhone from a backup.

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Cheers.