Q: New Iphone 6s account ID not accepted

Hi, I recently changed from android to IPhone 6s. I tried to register id on Icloud but the Hotmail address I used would not activate. I have created a new apple ID but although I reset my phone back to factory settings, when I put my new ID in my phone just says 'could not sign in' but no other explanation. Please help!!!

iPhone 6s, iOS 9

Posted on Mar 2, 2016 11:38 PM

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Q: New Iphone 6s account ID not accepted

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by alex_h1,

alex_h1 Mar 4, 2016 11:33 AM in response to mutherbeast
Community Specialists

Mar 4, 2016 11:33 AM in response to mutherbeast

Hello mutherbeast,
Thanks for using Apple Support Communities.

Given your description of the issue where your iPhone will not activate, and you're getting an error about being unable to sign in, then it looks like there's an issue with the network you're connected to. Please follow the steps in the support article linked to below for assistance.

If you can‘t activate your iPhone

Take care.
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