David2021

Q: There is something wrong with my mac

so lately my mac has been running slow so when i restarted it my user wouldn't startup it would boot to just a blank background so i created another user and it works normally but I can't access my data now ive tried resetting nvram smc run disk utility nothing works

MacBook Pro, OS X Yosemite (10.10.4)

Posted on Mar 3, 2016 4:20 AM

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Q: There is something wrong with my mac

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  • by David2021,

    David2021 David2021 Mar 3, 2016 9:19 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 3, 2016 9:19 AM in response to Linc Davis

    3/3/16 7:17:53.616 PM mdworker[868]: LaunchServices: received XPC_ERROR_CONNECTION_INTERRUPTED trying to map database

    3/3/16 7:17:53.616 PM mdworker[868]: LaunchServices: Database mapping failed with result -10822, retrying

    3/3/16 7:17:53.616 PM mdworker[868]: LaunchServices: received XPC_ERROR_CONNECTION_INTERRUPTED trying to map database

    3/3/16 7:17:59.550 PM com.apple.xpc.launchd[1]: (com.wyse.PocketCloud[869]) Service exited due to signal: Abort trap: 6

    3/3/16 7:17:59.550 PM com.apple.xpc.launchd[1]: (com.wyse.PocketCloud) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    3/3/16 7:17:59.554 PM diagnosticd[141]: unable to locate shared cache for arch 'x86_64'

    3/3/16 7:17:59.554 PM diagnosticd[141]: unable to locate shared cache for arch 'x86_64'

    3/3/16 7:17:59.554 PM diagnosticd[141]: unable to locate shared cache for arch 'x86_64'

    3/3/16 7:17:59.555 PM ReportCrash[842]: platform_thread_get_unique_id matched 33384

    3/3/16 7:17:59.555 PM ReportCrash[842]: Activity ID for thread 0x8268 - 0x0

    3/3/16 7:17:59.750 PM ReportCrash[842]: Saved crash report for PocketCloudService[869] version ??? to /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-191759_Dodos-MacB ook-Pro.crash

    3/3/16 7:18:09.663 PM com.apple.xpc.launchd[1]: (com.wyse.PocketCloud[870]) Service exited due to signal: Segmentation fault: 11

    3/3/16 7:18:09.663 PM com.apple.xpc.launchd[1]: (com.wyse.PocketCloud) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 3, 2016 9:35 AM in response to David2021
    Level 10 (207,963 points)
    Applications
    Mar 3, 2016 9:35 AM in response to David2021

    There may be other issues, but "PocketCloud" is crashing repeatedly and should be removed. If you can log in after removing it, and you still want to use it, refer to the developer for support.

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 3, 2016 10:33 AM in response to David2021
    Level 9 (52,303 points)
    Mac OS X
    Mar 3, 2016 10:33 AM in response to David2021

    Clearly the Etrecheck report gives every indication of HDD failure.  I suggest that you follow Csound1's recommendation.

     

    Though not directly related to your HDD problem, if you do not have a Blackberry any more, delete all of the RIM files at your convenience.  These often lead to slowing down a Mac.

     

    Ciao.

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