HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation Lock
Q: reset corporate device linked to a user
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Mar 3, 2016 10:01 AMby Kappy,HelpfulIt requires the Apple ID and password of the previous owner. If you don't have it and cannot get it, then the device is useless to you.
Find My iPhone Activation Lock
You should establish a corporate policy and process for having the devices released from any Find My Phone activation locks prior to when the employee returns the device. You should talk with Apple's support for corporate volume purchasers on how to manage the devices such that the individual employee cannot "personalize" the device. This prevents the problem from ever occurring.
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Mar 3, 2016 10:04 AMby Mroberts0611,Thank you Kappy,
I was kind-of guessing that would be the case. Thank you for the reply and the suggestions on the corporate policy.
We initially just purchased a small lot of iPads and gave them to end-users as personal devices they could use for work. Obviously not a good plan and this was one of the few remaining devices of that lot.
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Mar 3, 2016 10:09 AMby Kappy,See if this gets you started: iMobile Device Management and Find My iPhone Activation Lock and Business & Education - Apple Support. Sorry, but I needed to do more looking to find them.
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Mar 3, 2016 11:44 AMby rccharles,What you need to do is
-- get proof that your company owns the device, bill of sale etc.
-- get proof that you represent the company
-- contact apple. Call apple store. See what doc they require. Make an appointment. Store employee will be able to reset the device.
I believe that you can do this through the mail if needed.
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You need to buy a version of the iDevice that supports dep. Not all idevices can be entrolled in dep. Dep needs apples' stamp of approval when you buy.
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/business/docs/iOS_Enterprise_Deployment_Overview.pdf
Quick overview of zero touch deplayment
http://www.apple.com/education/it/dep/
Consider DEP, Device Enrollment Program. Use VPP, Volume Purchase Program. Select an MDM, Mobile Device Management. Read the Google doc below and nsdjoey write up.
Overview of ipad & iphone deployment.
It's education focused.
http://www.apple.com/education/it/
Writing you own app for your business:
https://developer.apple.com/enterprise/
MDM -- Mobile Device Management
https://developer.apple.com/videos/play/wwdc2015-301/
For a comparison see this page:
http://www.enterpriseios.com/wiki/Comparison_MDM_Providers
VPP -- Volume Purchase Program
