HT201570: Find the serial number of your iPod

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kss21064

Q: serial number is rubbed off and its locked up with a red x what can I do


I have trhe ipod classic with the menu button at the top,the 80gb and it has the red x on the screen.I have tried the reset options nothing works.tried to contact support and they need serial which has long been rubbed off,and it wont connect to my laptop.so what can i do

iPod classic, Windows 7

Posted on Mar 3, 2016 12:03 PM

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Q: serial number is rubbed off and its locked up with a red x what can I do

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 4, 2016 2:56 AM in response to kss21064
    Level 8 (38,248 points)
    Mac OS X
    Mar 4, 2016 2:56 AM in response to kss21064

    Since it's out of warranty (for a long time) and even beyond Apple's servicing support, knowing the serial number won't really help you. 

     

    If you did a Reset (restart) like this

     

    Learn how to reset your iPod - Apple Support

     

    and it returns to the same error screen, the most likely cause is a faulty hard drive in the iPod.  You can try putting it into Disk Mode

     

    Putting iPod into Disk Mode - Apple Support

     

    If the iPod goes into Disk Mode, run iTunes and connect the iPod.  If iTunes picks it up, it may prompt you to do a Restore with a message about "recovery."  A Restore erases the iPod, reinstalls its software, and sets it to default settings.

     

    Of the iPod does not go into Disk Mode, or the Restore fails, the iPod probably has a faulty hard drive (or other hardware problem).