PsychosocialPenguin
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Q: In-App currency purchased with iTunes Gift card not showing up?

I just used a $10 iTunes gift card to purchase in-game currency for Shadow Fight 2, and the gems are not applied to my account nor do I see any error message or receipt. The card has been charged however, its current balance as of now is $0.01, so I am a little confused as to where the money went.

MacBook Air, OS X El Capitan (10.11.2)

Posted on Mar 3, 2016 9:26 PM

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PsychosocialPenguin

Q: In-App currency purchased with iTunes Gift card not showing up?

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  • by pedro d,

    pedro d pedro d Mar 5, 2016 9:13 AM in response to PsychosocialPenguin
    Community Specialists
    Mar 5, 2016 9:13 AM in response to PsychosocialPenguin

    Hello there, PsychosocialPenguin.

     

     

     

    It sounds like you've not seeing an in-app purchase made in the Mac App Store reflected in your game. The following Knowledge Base article offers up some great recommendations for troubleshooting:

     

     

     

    If you don’t see your in-app purchases

     

     

     

     

     

    Restore your in-app purchases

    You might need to restore purchases when:

    • You remove and reinstall an app.
    • You install a purchased app on another device using the same Apple ID.

    Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can only restore non-consumable purchases. Learn about different types of in-app purchases.To restore a non-consumable purchase, open the app that you made the purchase in and look for an option to restore. You might find it in one of these places:

    • The app's main menu.
    • The app's Settings or Options menus.
    • The app's in-app store.

    Not all apps have a restore option. If you don't see one, follow the steps to contact the app developer.

    If you were charged for the purchase and still can't restore, contact the app developer for support.

    If you try to restore and nothing happens or you get an error

    1. Make sure that you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
    2. Check the restrictions on your device to make sure in-app purchases are allowed.
    3. Check your purchase history in iTunes on your computer to make sure that you were charged for the purchase.
    4. Restart your device.

    Contact the app developer

    Contact the app developer for support in these cases:

    • You don’t see an option to restore purchases.
    • You can’t find a consumable in-app purchase that you made.
    • You restored an in-app purchase but still don’t see it.

     

    Mac apps

    To contact a Mac app developer, follow these steps:

    1. Open the Mac App Store.
    2. Search for the app.
    3. Click the app.
    4. From the right side of the page, click the app's support link.

    Get more help

    If you still need help, contact iTunes support.