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Retina display MacBook turns black

This morning, while deleting the trashcan of Apple Mail, the Retina Display of my MacBook Pro 15" (early 2013) turned black and the laptop seemed 'dead'.

After holding the start button a while, the laptop started up, but again no display, the keyboard lighted up.

I connected my laptop to the 27" Apple Monitor and after two attempts, the screen lighted up again, on the desktop monitor as on the laptop as well.


What can the problem be and how can it be resolved.


I'm under OS X El Capitan Version 10.11.3 and as far as I know the firmware for the NVDIA GeForce GT 650M 1024 MB video is up top date too.


Thank you for your support


After I posted the proble above, I went on working and suddenly the MacBook shutted down and restarted again withous any warning. A automaticly generated report was sent to Apple ..

MacBook Pro with Retina display, turns black

Posted on Mar 4, 2016 12:29 AM

Reply
Question marked as Best reply

Posted on Mar 4, 2016 10:44 AM

What year MBP? Have you tries a pram or smc reset. https://support.apple.com/en-us/HT204063 https://support.apple.com/en-us/HT201295 If you get another shut down try posting the crash report.

13 replies

Mar 4, 2016 11:41 PM in response to my ginger

Well, it did not take long for anaother crash; it just happened. I manageged to copy the crash report which you find below: The roprt has been send to Apple.


Anonymous UUID: 0CD582E9-6110-F6A0-B8FD-01D61AAB2EE3



Sat Mar 5 08:33:55 2016



*** Panic Report ***

panic(cpu 4 caller 0xffffff7fa5bfdbd5): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x103e00000 0xffffff913491d000 0x0e7150a2, D0, P1/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 4), Frame : Return Address

0xffffff812f9b2d10 : 0xffffff8022adf792

0xffffff812f9b2d90 : 0xffffff7fa5bfdbd5

0xffffff812f9b2e70 : 0xffffff7fa3756150

0xffffff812f9b2f30 : 0xffffff7fa3823e64

0xffffff812f9b2f70 : 0xffffff7fa3823ecf

0xffffff812f9b2ff0 : 0xffffff7fa3a5b7a8

0xffffff812f9b3090 : 0xffffff7fa3a733d2

0xffffff812f9b30d0 : 0xffffff7fa389b3aa

0xffffff812f9b3100 : 0xffffff7fa389b335

0xffffff812f9b3130 : 0xffffff7fa39a90c9

0xffffff812f9b3160 : 0xffffff7fa39aaea4

0xffffff812f9b31f0 : 0xffffff7fa39ab306

0xffffff812f9b3250 : 0xffffff7fa376b5a6

0xffffff812f9b32a0 : 0xffffff7fa39af828

0xffffff812f9b3410 : 0xffffff7fa39afc3a

0xffffff812f9b34a0 : 0xffffff7fa385a0f6

0xffffff812f9b3600 : 0xffffff7fa3858d4f

0xffffff812f9b3640 : 0xffffff7fa3868f6a

0xffffff812f9b36a0 : 0xffffff7fa3869bf8

0xffffff812f9b3760 : 0xffffff7fa373fad3

0xffffff812f9b3780 : 0xffffff7fa3740439

0xffffff812f9b37c0 : 0xffffff7fa373f91d

0xffffff812f9b3860 : 0xffffff7fa37320ba

0xffffff812f9b3900 : 0xffffff7fa375a671

0xffffff812f9b3b00 : 0xffffff7fa375b7ea

0xffffff812f9b3be0 : 0xffffff7fa38ff06c

0xffffff812f9b3c30 : 0xffffff7fa38ff87a

0xffffff812f9b3ce0 : 0xffffff7fa3706989

0xffffff812f9b3d60 : 0xffffff7fa36eef5c

0xffffff812f9b3de0 : 0xffffff7fa36f1f60

0xffffff812f9b3e20 : 0xffffff7fa36b64e9

0xffffff812f9b3e60 : 0xffffff7fa36b55a6

0xffffff812f9b3e90 : 0xffffff7fa36b15a9

0xffffff812f9b3ef0 : 0xffffff80230b6ef6

0xffffff812f9b3f40 : 0xffffff80230b4d61

0xffffff812f9b3f80 : 0xffffff80230b4e56

0xffffff812f9b3fb0 : 0xffffff8022bccf77

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000->0xffffff7fa36e0fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7fa36ed000->0xffffff7fa36fcfff

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7fa5bef000->0xffffff7fa5c02fff

dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7fa5be7000

dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7fa3f21000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7fa5bea000

com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa3704000->0xffffff7fa397dfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7fa36ed000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7fa36fd000

com.apple.nvidia.driver.NVDAGK100Hal(10.0.8)[EB8A5980-AB59-368A-8244-60A00C7A93 3C]@0xffffff7fa3989000->0xffffff7fa3b37fff

dependency: com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa3704000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

15D21



Kernel version:

Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

Kernel slide: 0x0000000022800000

Kernel text base: 0xffffff8022a00000

__HIB text base: 0xffffff8022900000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)



System uptime in nanoseconds: 4528444288999

last loaded kext at 1810440532769: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7fa5d04000, size 409600)

last unloaded kext at 1014164995662: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa5d04000, size 32768)

loaded kexts:

com.avast.AvastFileShield 3.0.0

com.avast.PacketForwarder 2.0

com.apple.filesystems.smbfs 3.0.0

com.apple.filesystems.ntfs 3.13

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.AGPM 110.20.22

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 272.51.3

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.51.3

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForce 10.0.8

com.apple.driver.AppleIntelHD4000Graphics 10.1.2

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleIntelFramebufferCapri 10.1.2

com.apple.driver.AppleMuxControl 3.12.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.driver.NVDAGK100Hal 10.0.8

com.apple.nvidia.driver.NVDAResman 10.0.8

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOAcceleratorFamily2 205.1

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2,4 GHz, 8 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD256E, 251 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Mar 5, 2016 5:34 AM in response to my ginger

Well, it did not take long for anaother crash; it just happened. I manageged to copy the crash report which you find below.

Could this problem be related to my other recently posted problem with the trackpad, which does not click normally anymore?

I hav a desktop monitor which powered my MAcBook to prevent battery exhaust. Will this corrupt batteries or not?


Here is the "panic report"


Anonymous UUID: 0CD582E9-6110-F6A0-B8FD-01D61AAB2EE3



Sat Mar 5 08:33:55 2016



*** Panic Report ***

panic(cpu 4 caller 0xffffff7fa5bfdbd5): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x103e00000 0xffffff913491d000 0x0e7150a2, D0, P1/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 4), Frame : Return Address

0xffffff812f9b2d10 : 0xffffff8022adf792

0xffffff812f9b2d90 : 0xffffff7fa5bfdbd5

0xffffff812f9b2e70 : 0xffffff7fa3756150

0xffffff812f9b2f30 : 0xffffff7fa3823e64

0xffffff812f9b2f70 : 0xffffff7fa3823ecf

0xffffff812f9b2ff0 : 0xffffff7fa3a5b7a8

0xffffff812f9b3090 : 0xffffff7fa3a733d2

0xffffff812f9b30d0 : 0xffffff7fa389b3aa

0xffffff812f9b3100 : 0xffffff7fa389b335

0xffffff812f9b3130 : 0xffffff7fa39a90c9

0xffffff812f9b3160 : 0xffffff7fa39aaea4

0xffffff812f9b31f0 : 0xffffff7fa39ab306

0xffffff812f9b3250 : 0xffffff7fa376b5a6

0xffffff812f9b32a0 : 0xffffff7fa39af828

0xffffff812f9b3410 : 0xffffff7fa39afc3a

0xffffff812f9b34a0 : 0xffffff7fa385a0f6

0xffffff812f9b3600 : 0xffffff7fa3858d4f

0xffffff812f9b3640 : 0xffffff7fa3868f6a

0xffffff812f9b36a0 : 0xffffff7fa3869bf8

0xffffff812f9b3760 : 0xffffff7fa373fad3

0xffffff812f9b3780 : 0xffffff7fa3740439

0xffffff812f9b37c0 : 0xffffff7fa373f91d

0xffffff812f9b3860 : 0xffffff7fa37320ba

0xffffff812f9b3900 : 0xffffff7fa375a671

0xffffff812f9b3b00 : 0xffffff7fa375b7ea

0xffffff812f9b3be0 : 0xffffff7fa38ff06c

0xffffff812f9b3c30 : 0xffffff7fa38ff87a

0xffffff812f9b3ce0 : 0xffffff7fa3706989

0xffffff812f9b3d60 : 0xffffff7fa36eef5c

0xffffff812f9b3de0 : 0xffffff7fa36f1f60

0xffffff812f9b3e20 : 0xffffff7fa36b64e9

0xffffff812f9b3e60 : 0xffffff7fa36b55a6

0xffffff812f9b3e90 : 0xffffff7fa36b15a9

0xffffff812f9b3ef0 : 0xffffff80230b6ef6

0xffffff812f9b3f40 : 0xffffff80230b4d61

0xffffff812f9b3f80 : 0xffffff80230b4e56

0xffffff812f9b3fb0 : 0xffffff8022bccf77

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000->0xffffff7fa36e0fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7fa36ed000->0xffffff7fa36fcfff

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7fa5bef000->0xffffff7fa5c02fff

dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7fa5be7000

dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7fa3f21000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7fa5bea000

com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa3704000->0xffffff7fa397dfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7fa36ed000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7fa36fd000

com.apple.nvidia.driver.NVDAGK100Hal(10.0.8)[EB8A5980-AB59-368A-8244-60A00C7A93 3C]@0xffffff7fa3989000->0xffffff7fa3b37fff

dependency: com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa3704000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

15D21

Mar 5, 2016 10:09 AM in response to anjarie

One thing is you have avast installed and you do not need it. You should uninstall it. I believe it has it's own uninstaller. You could also run safe mode to see it the problem persists. Startup holding down the shift key. Do you have a backup for your system? You could try going to recovery and doing a reinstall. This should not delete any personal files as it only reinstalls the operating system.Also I am going to give you a link to gfxCardStatus. This prevents graphic switching when run. If it solves nothing you can remove it.https://gfx.io/ Here is a link to EtreCheck. Which you can run and post. https://etrecheck.com/#about

Mar 5, 2016 12:23 PM in response to my ginger

Hello again

I was preparing to follow your instructions and tried to connect my MBP to the desktop monitor whis is a MAC 27" (power + thunderbolt connector)

At that point no signal was given to the monitor, while the cables were properly connected.

I restarted and the screen stayed black while the keyboard on my MBP lighted up, no signal om the monitor, no connection withe the desktop keyboard too.

I stopped MBP en restarted it, after disconnecting the cables for the monitor, and the retina screen lighted up as normal.

I copied the crash report, which you will find below.

So I did not dele Avast yet, nor I have re-installed the system yet.

I wonder, could there be a proble related to the earlyer posted proble with the trackpad that is no longer clicking properly (perhaps battery swelling ?) or could it be een problem at the Tunderbold connection?

Here is the crah report:


Anonymous UUID: 0CD582E9-6110-F6A0-B8FD-01D61AAB2EE3



Sat Mar 5 21:11:50 2016



*** Panic Report ***

panic(cpu 0 caller 0xffffff80207d255a): Kernel trap at 0xffffff7fa37fb70b, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000000240df000, CR4: 0x00000000001626e0

RAX: 0x0000000000000000, RBX: 0xffffff80f39fa000, RCX: 0x0000000000000000, RDX: 0x0000000000000001

RSP: 0xffffff912de93d20, RBP: 0xffffff912de93e30, RSI: 0x000000000000007c, RDI: 0xffffff80f39fa000

R8: 0x0000000000000200, R9: 0xffffff912de93e4f, R10: 0x0000000000000000, R11: 0x00000001822ecaf5

R12: 0x0000000000000200, R13: 0x0000000000000001, R14: 0xffffff912de93d60, R15: 0x0000000000000001

RFL: 0x0000000000010246, RIP: 0xffffff7fa37fb70b, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0



Backtrace (CPU 0), Frame : Return Address

0xffffff912de939b0 : 0xffffff80206df792

0xffffff912de93a30 : 0xffffff80207d255a

0xffffff912de93c10 : 0xffffff80207f0233

0xffffff912de93c30 : 0xffffff7fa37fb70b

0xffffff912de93e30 : 0xffffff7fa37f4aa1

0xffffff912de93e70 : 0xffffff7fa37f74c6

0xffffff912de93ea0 : 0xffffff8020cbb883

0xffffff912de93f00 : 0xffffff8020713afa

0xffffff912de93fb0 : 0xffffff80207ccf77

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7fa37ef000->0xffffff7fa3802fff

dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7fa37e7000

dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7fa1b21000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa0f2c000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa12a6000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7fa37ea000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

15D21



Kernel version:

Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

Kernel slide: 0x0000000020400000

Kernel text base: 0xffffff8020600000

__HIB text base: 0xffffff8020500000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)



System uptime in nanoseconds: 6479202895

last loaded kext at 5786763917: com.apple.driver.AppleGraphicsDevicePolicy 3.7.7 (addr 0xffffff7fa380b000, size 49152)

loaded kexts:

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.ntfs 3.13

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.AGPM 110.20.22

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 272.51.3

com.apple.driver.AppleHDAHardwareConfigDriver 272.51.3

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.51.3

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.GeForce 10.0.8

com.apple.driver.AppleIntelHD4000Graphics 10.1.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleBacklight 170.8.8

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMuxControl 3.12.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.1.2

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.nvidia.NVDAStartup 10.0.8

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBODD 3.7.1

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4

com.apple.driver.AppleUSBDisplays 378

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.12

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.nvidia.driver.NVDAGK100Hal 10.0.8

com.apple.nvidia.driver.NVDAResman 10.0.8

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOAcceleratorFamily2 205.1

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleHIDKeyboard 181

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOUSBHIDDriverPM 900.4.1

com.apple.driver.AppleUSBComposite 900.4.1

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.AppleUSBAudio 302.15

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2,4 GHz, 8 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD256E, 251 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Mar 5, 2016 12:40 PM in response to anjarie

You show a apple graphics driver problem and a sensor problem. The sensor could be related to the battery. You would need to run the hardware test to see. That can be done by starting up holding down the D or Command D key. Keep held down till it goes to menu. Page fault errors are related to memory. If you are able to run the EtreCheck, it could be helpful. Have you use the GFX link yet.

Mar 5, 2016 1:54 PM in response to my ginger

I ran the cmd-d option witch let starting up normaley

After new start up with helding down only d gave the test option: test result NO TROUBLE FOUND


I ran the etrecheck also 2 time with different problems; the first for beachballing which happens from time to time and the 2nd for shutting down and black display

I give you the results below i that order


EtreCheck version: 2.9.9 (260)

Report generated 2016-03-05 22:41:19

Download EtreCheck from https://etrecheck.com

Runtime 2:15

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro10,1

1 2,4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 581


Video Information:

Intel HD Graphics 4000

Color LCD 2880 x 1800

NVIDIA GeForce GT 650M - VRAM: 1024 MB


System Software:

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information:

APPLE SSD SD256E disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 210.14 GB (57.01 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.00 GB (7.60 GB free)


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech USB-PS/2 Optical Mouse


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/hosts - Count: 6


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-02-15) [Support]


/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10 - 2016-02-15) [Support]


/System/Library/Extensions

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-01-20) [Support]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-01-20) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0 - 2014-12-16) [Support]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 152 Apple tasks

[running] 78 Apple tasks


System Launch Daemons:

[not loaded] 43 Apple tasks

[loaded] 159 Apple tasks

[running] 86 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-03) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-14) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]

[running] com.avast.update-agent.plist (2016-02-15) [Support]

[loaded] com.avast.userinit.plist (2016-02-15) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-04-07) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2015-10-20) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2015-10-20) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-14) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-14) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-02-14) [Support]

[loaded] com.adobe.agsservice.plist (2015-09-26) [Support]

[loaded] com.adobe.fpsaud.plist (2016-01-29) [Support]

[loaded] com.avast.init.plist (2016-02-15) [Support]

[loaded] com.avast.uninstall.plist (2016-02-15) [Support]

[loaded] com.avast.update.plist (2016-02-15) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-04-07) [Support]

[loaded] com.teamviewer.Helper.plist (2015-07-02) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2015-10-20) [Support]

[loaded] com.wdc.WDPrivilegedHelper.plist (2016-01-25) [Support]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-08-29) [Support]

[failed] com.adobe.ARM.[...].plist (2013-10-22) [Support]

[loaded] com.avast.home.userinit.plist (2016-02-15) [Support]

[loaded] com.bittorrent.uTorrent.plist (2015-11-30) [Support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2015-11-01) [Support]


User Login Items:

gfxCardStatus Programma (~/Downloads/gfxCardStatus.app)

WiFi Signal UNKNOWN (missing value)

iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Programma (/Applications/Dropbox.app)

AdobeResourceSynchronizer Programma Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Canon IJ Network Scanner Selector EX Programma Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

WD My Cloud Programma (/Applications/WD My Cloud/WD My Cloud.app)

WD Quick View Programma (/Incompatible Software/WDQuickView.app)


Other Apps:

[running] com.adobe.CCLibrary.157472

[running] com.adobe.CCXProcess.157152

[running] com.adobe.acc.AdobeDesktopService.103072.55C28498-644F-474D-A93D-8BB42142C8CA

[running] com.adobe.accmac.167392

[loaded] com.avast.account

[loaded] com.avast.crashreport

[running] com.avast.daemon

[running] com.avast.fileshield

[running] com.avast.helper

[running] com.avast.proxy

[running] com.avast.service

[running] com.codykrieger.gfxCardStatus.177312

[running] com.getdropbox.dropbox.58912

[loaded] com.trendmicro.ATLoginItemHelper

[running] com.trendmicro.DrCleaner.58272

[running] com.vinnov.Living-Weather-HD-free-MAC.5152

[loaded] com.vinnov.LivingWeatherHDHelper

[running] com.wdc.wdquickview.71072

[running] jp.co.canon.ij.CNSSelectorAgent.102112

[loaded] 405 Apple tasks

[running] 202 Apple tasks


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-14) [Support]

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

EPPEX Plugin: 10.0 (2015-10-27) [Support]

AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-16) [Support]

AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-16) [Support]

QuickTime Plugin: 7.7.3 (2016-01-20)

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-20)

SharePointBrowserPlugin: 14.5.7 - SDK 10.6 (2015-11-01) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-05) Check version


Safari Extensions:

avast! Online Security (2014-07-20)

iMedia Converter Deluxe (2015-07-30)

iTube Studio (2014-08-06)


3rd Party Preference Panes:

Flash Player (2016-01-29) [Support]

Java (2016-03-05) [Support]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 210.14 GB Disk used: 153.13 GB

Destinations:

TimeMachineBackup [Network]

Total size: 500.66 GB

Total number of backups: 34

Oldest backup: 30-01-16 17:05

Last backup: 05-03-16 19:49

Size of backup disk: Adequate

Backup size 500.66 GB > (Disk used 153.13 GB X 3)


Top Processes by CPU:

5% WindowServer

3% kernel_task

2% fontd

1% mdworker(12)

0% Creative Cloud


and the second run for etrecheck gives this as a result


EtreCheck version: 2.9.9 (260)

Report generated 2016-03-05 22:46:47

Download EtreCheck from https://etrecheck.com

Runtime 2:07

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

trackpad is no longer clicking normally ; retina display goes black,


Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro10,1

1 2,4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 581


Video Information:

Intel HD Graphics 4000

Color LCD 2880 x 1800

NVIDIA GeForce GT 650M - VRAM: 1024 MB


System Software:

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information:

APPLE SSD SD256E disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 210.14 GB (57.00 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.00 GB (7.60 GB free)


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech USB-PS/2 Optical Mouse


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/hosts - Count: 6


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-02-15) [Support]


/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10 - 2016-02-15) [Support]


/System/Library/Extensions

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-01-20) [Support]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-01-20) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0 - 2014-12-16) [Support]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 153 Apple tasks

[running] 77 Apple tasks


System Launch Daemons:

[not loaded] 43 Apple tasks

[loaded] 158 Apple tasks

[running] 87 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-03) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-14) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]

[running] com.avast.update-agent.plist (2016-02-15) [Support]

[loaded] com.avast.userinit.plist (2016-02-15) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-04-07) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2015-10-20) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2015-10-20) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-14) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-14) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-02-14) [Support]

[loaded] com.adobe.agsservice.plist (2015-09-26) [Support]

[loaded] com.adobe.fpsaud.plist (2016-01-29) [Support]

[loaded] com.avast.init.plist (2016-02-15) [Support]

[loaded] com.avast.uninstall.plist (2016-02-15) [Support]

[loaded] com.avast.update.plist (2016-02-15) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-04-07) [Support]

[loaded] com.teamviewer.Helper.plist (2015-07-02) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2015-10-20) [Support]

[loaded] com.wdc.WDPrivilegedHelper.plist (2016-01-25) [Support]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-08-29) [Support]

[failed] com.adobe.ARM.[...].plist (2013-10-22) [Support]

[loaded] com.avast.home.userinit.plist (2016-02-15) [Support]

[loaded] com.bittorrent.uTorrent.plist (2015-11-30) [Support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2015-11-01) [Support]


User Login Items:

gfxCardStatus Programma (~/Downloads/gfxCardStatus.app)

WiFi Signal UNKNOWN (missing value)

iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Programma (/Applications/Dropbox.app)

AdobeResourceSynchronizer Programma Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Canon IJ Network Scanner Selector EX Programma Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

WD My Cloud Programma (/Applications/WD My Cloud/WD My Cloud.app)

WD Quick View Programma (/Incompatible Software/WDQuickView.app)


Other Apps:

[running] com.adobe.CCLibrary.157472

[running] com.adobe.CCXProcess.157152

[running] com.adobe.acc.AdobeDesktopService.103072.55C28498-644F-474D-A93D-8BB42142C8CA

[running] com.adobe.accmac.167392

[loaded] com.avast.account

[loaded] com.avast.crashreport

[running] com.avast.daemon

[running] com.avast.fileshield

[running] com.avast.helper

[running] com.avast.proxy

[running] com.avast.service

[running] com.codykrieger.gfxCardStatus.177312

[running] com.etresoft.EtreCheck.177952

[running] com.getdropbox.dropbox.58912

[loaded] com.trendmicro.ATLoginItemHelper

[running] com.trendmicro.DrCleaner.58272

[running] com.vinnov.Living-Weather-HD-free-MAC.5152

[loaded] com.vinnov.LivingWeatherHDHelper

[running] com.wdc.wdquickview.71072

[running] jp.co.canon.ij.CNSSelectorAgent.102112

[loaded] 404 Apple tasks

[running] 204 Apple tasks


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-14) [Support]

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

EPPEX Plugin: 10.0 (2015-10-27) [Support]

AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-16) [Support]

AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-16) [Support]

QuickTime Plugin: 7.7.3 (2016-01-20)

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-20)

SharePointBrowserPlugin: 14.5.7 - SDK 10.6 (2015-11-01) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-05) Check version


Safari Extensions:

avast! Online Security (2014-07-20)

iMedia Converter Deluxe (2015-07-30)

iTube Studio (2014-08-06)


3rd Party Preference Panes:

Flash Player (2016-01-29) [Support]

Java (2016-03-05) [Support]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 210.14 GB Disk used: 153.14 GB

Destinations:

TimeMachineBackup [Network]

Total size: 500.66 GB

Total number of backups: 34

Oldest backup: 30-01-16 17:05

Last backup: 05-03-16 19:49

Size of backup disk: Adequate

Backup size 500.66 GB > (Disk used 153.14 GB X 3)


Top Processes by CPU:

5% Safari

3% WindowServer

3% kernel_task

2% com.apple.WebKit.WebContent(3)

2% fontd


Top Processes by Memory:

809 MB kernel_task

377 MB mdworker(10)

344 MB com.apple.WebKit.WebContent(3)

180 MB Adobe CEF Helper(2)

172 MB Mail


Virtual Memory Information:

168 MB Free RAM

7.83 GB Used RAM (1.96 GB Cached)

16 MB Swap Used


Diagnostics Information:

Mar 5, 2016, 10:32:59 PM Self test - passed

Mar 5, 2016, 10:05:36 PM /Library/Logs/DiagnosticReports/Finder_2016-03-05-220536_[redacted].hang

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Mar 5, 2016, 09:11:50 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-05-211150_[redacted].panic [Details]

Mar 5, 2016, 09:10:09 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-05-211009_[redacted].panic

Mar 5, 2016, 03:36:53 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-05-153653_[redacted].panic [Details]

Mar 5, 2016, 08:57:28 AM /Library/Logs/DiagnosticReports/AdobeAcrobat_2016-03-05-085728_[redacted].cpu_r esource.diag [Details]

/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Mar 5, 2016, 08:33:55 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-05-083355_[redacted].panic [Details]

Mar 4, 2016, 12:21:22 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-04-122122_[redacted].panic [Details]

Mar 4, 2016, 10:34:18 AM /Library/Logs/DiagnosticReports/CCleaner_2016-03-04-103418_[redacted].cpu_resou rce.diag [Details]

/Applications/CCleaner.app/Contents/MacOS/CCleaner

Mar 4, 2016, 10:01:06 AM /Library/Logs/DiagnosticReports/CCleaner_2016-03-04-100106_[redacted].cpu_resou rce.diag [Details]

Mar 4, 2016, 09:35:35 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-04-093535_[redacted].panic [Details]

Mar 4, 2016, 08:13:55 AM /Library/Logs/DiagnosticReports/com.avast.daemon_2016-03-04-081355_[redacted].c pu_resource.diag [Details]

/Library/Application Support/Avast/*/com.avast.daemon




Top Processes by Memory:

761 MB kernel_task

459 MB mdworker(12)

360 MB com.apple.WebKit.WebContent(3)

188 MB com.avast.daemon

180 MB Adobe CEF Helper(2)


Virtual Memory Information:

160 MB Free RAM

7.84 GB Used RAM (2.07 GB Cached)

0 B Swap Used


Diagnostics Information:

Mar 5, 2016, 10:32:59 PM Self test - passed

Mar 5, 2016, 10:05:36 PM /Library/Logs/DiagnosticReports/Finder_2016-03-05-220536_[redacted].hang

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Mar 5, 2016, 09:11:50 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-05-211150_[redacted].panic [Details]

Mar 5, 2016, 09:10:09 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-05-211009_[redacted].panic

Mar 5, 2016, 03:36:53 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-05-153653_[redacted].panic [Details]

Mar 5, 2016, 08:57:28 AM /Library/Logs/DiagnosticReports/AdobeAcrobat_2016-03-05-085728_[redacted].cpu_r esource.diag [Details]

/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Mar 5, 2016, 08:33:55 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-05-083355_[redacted].panic [Details]

Mar 4, 2016, 12:21:22 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-04-122122_[redacted].panic [Details]

Mar 4, 2016, 10:34:18 AM /Library/Logs/DiagnosticReports/CCleaner_2016-03-04-103418_[redacted].cpu_resou rce.diag [Details]

/Applications/CCleaner.app/Contents/MacOS/CCleaner

Mar 4, 2016, 10:01:06 AM /Library/Logs/DiagnosticReports/CCleaner_2016-03-04-100106_[redacted].cpu_resou rce.diag [Details]

Mar 4, 2016, 09:35:35 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-04-093535_[redacted].panic [Details]

Mar 4, 2016, 08:13:55 AM /Library/Logs/DiagnosticReports/com.avast.daemon_2016-03-04-081355_[redacted].c pu_resource.diag [Details]

/Library/Application Support/Avast/*/com.avast.daemon

Mar 5, 2016 3:19 PM in response to anjarie

Because your model MacBook Pro 15-inch (early 2013) appears to be one of those with

dual graphics capabilities, there is a possibility that one of those graphic processors has

a technical issue whereby the symptoms and logs are created due to a failure there.


• Set graphics performance on MacBook Pro - Apple Support


You could try & see if you can check what graphic settings are in use and see if changing

them can reflect a difference Log error reports. And you may (or not) be able to choose to

use one processor and not let the computer choose the other; for troubleshooting.


If you are looking for information on Graphic Switching for more recent Apple portables

see MacBook Pro (15-inch, Mid 2010) and later, MacBook Pro (17-inch, Mid 2010)

and later: How to set graphics performance.


Also, how to determine which graphics card is in use on a 15" or 17" MacBook Pro.


Also you may see if a retail official Apple Store can perform a diagnostic or check both

GPUs in your computer. If a store genius has that capability, it may help to know of the

status of these graphic processors; one may be failing and affect the entire system. If

Apple store in your area is an independent reseller with authorized service department

they could perform further diagnostic testing to determine if the logic board & graphics

are beyond practical repair. (Some advanced repair shops can restore logic board and

graphic card function, by repairing them. Complex workstations are involved.)


In my opinion, the indications of the logs you've posted are showing graphics problems.

Unless you've somehow used a mac cleaner and had erased important system drivers.


Good luck & happy computing! 🙂

Mar 5, 2016 3:58 PM in response to anjarie

You also have uTorrent installed and you are using two anti virus programs. The mac does not need anti virus software. You should uninstall them. With the GFX card you should be able to turn integrated graphics on only. If you have a graphics problem ,. the apple genius bar it the next thing to do. https://www.apple.com/support/macbookpro-videoissues/

Retina display MacBook turns black

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