Damien_D
Level 1 (0 points)

Q: Accounts Lost After Sleep

Hi,

 

I have a problem with accounts.

 

After the sleep, the Macbook loses all the accounts and the applications like Mail, Reminder, Note, Calendar, Safari,... are hanging and don't respond.

 

The only solution I have found is to reboot the Macbook.

After the reboot, all the accounts reappear.

 

Below, a screenshot with the accounts.

This screen is empty after the sleep.

 

screenshot.png

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.3)

Posted on Mar 4, 2016 1:42 AM

by jeremy_v,Solvedanswer
jeremy_v jeremy_v
Community Specialists
A:

Hi Damien_D,
 

Thanks for participating in the Apple Support Communities.
 

It looks like your MacBook Pro is behaving unexpectedly after it wakes from sleep, and you can't use Internet Accounts until you restart.
 

I recommend going through these troubleshooting steps from If your Mac doesn't sleep or wake when expected. (Although the title of the article differs from the issue you're seeing, the steps can still help.)
 

  • Reset the SMC.
  • Reset NVRAM.
  • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
  • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions. 
  • Try to isolate the issue by using another user account. 


Best Regards. 

Posted on Mar 5, 2016 1:02 PM

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Damien_D

Q: Accounts Lost After Sleep

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  • Helpful answers

  • by jeremy_v,Solvedanswer

    jeremy_v jeremy_v Mar 5, 2016 1:02 PM in response to Damien_D
    Community Specialists
    Mar 5, 2016 1:02 PM in response to Damien_D

    Hi Damien_D,
     

    Thanks for participating in the Apple Support Communities.
     

    It looks like your MacBook Pro is behaving unexpectedly after it wakes from sleep, and you can't use Internet Accounts until you restart.
     

    I recommend going through these troubleshooting steps from If your Mac doesn't sleep or wake when expected. (Although the title of the article differs from the issue you're seeing, the steps can still help.)
     

    • Reset the SMC.
    • Reset NVRAM.
    • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
    • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions. 
    • Try to isolate the issue by using another user account. 


    Best Regards. 

  • by Damien_D,

    Damien_D Damien_D Apr 5, 2016 1:09 AM in response to jeremy_v
    Level 1 (0 points)
    Apr 5, 2016 1:09 AM in response to jeremy_v

    Hi jeremy_v,

     

    The last option "Try to isolate the issue by using another user account." resolves the issue.

    So, I have created a new account and deleted the old one.

     

    Thank you for your help.

     

    Best Regards.