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All replies
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Helpful answers
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Mar 11, 2016 11:34 AM in response to mariefromormskirkby brenden dv,★HelpfulHi mariefromormskirk,
Welcome to the Apple Support Communities! I'm sorry to hear that you are having these issues with your iPhone. I'm a bit unclear on the exact nature of the issue you are describing, but if you are talking about using Siri (voice recognitions and commands) from the lock screen, you may want to make sure that Siri is active under the Allow Access When Locked setting in Settings > Touch ID & Passcode, as shown in this article:
Use a passcode with your iPhone, iPad, or iPod touch - Apple Support
Regards
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Mar 12, 2016 7:12 AM in response to brenden dvby mariefromormskirk,★HelpfulHI Brendon
i have a Honda Civic with sat nav. My phone is paired and my contacts are all displayed on the screen but when I use voice regonnition it says that I have to unlock my phone but it will work if I click on the screen but that is too distracting while driving
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Mar 10, 2016 2:51 PM in response to mariefromormskirkby brenden dv,Hi mariefromormskirk ,
Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Regards
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Mar 11, 2016 11:42 AM in response to brenden dvby mariefromormskirk,Hi Brenden
Sorry to have taken so long to reply. I have still not solved the voice recognition problem with my car phone.
I am using an iPhone 6 and have allowed access from a locked screen but it still says I have to unlock my I phone when I try to use hands free in the car
would be grateful for any further help
Marie
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Mar 12, 2016 7:19 AM in response to mariefromormskirkby mariefromormskirk,HI Brendon thank you for your help my phone is now working with voice recognition.
much appreciated.
