Q: Mail stuck in loop. Cant even access Mail preferences!

Question

Aitchb65

Level 1 (6 points)

Q: Mail stuck in loop. Cant even access Mail preferences!

Good morning to you all. Can anybody help? I am trying to set up Mail (to replace Thunderbird) as I want to use the Sync possibilities with Mail on my other Apple devices. The title says it all and I attach a screenshot of what I see. Impossible to do anything except Force Quit can't even open Mail Preferences!. I am on iMac with El Capitan Version 10.11.3 Mail Version 9.2 (3112). Henry

Posted on Mar 4, 2016 3:32 AM

I have this question too

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Aitchb65

Level 1 (6 points)

A:

SOLVED: I have a Macbook and Mail on it was fine just not set up. I found and copied from the Macbook to the iMac <accounts.plist > found in Library / Mail / V2 / Mail data. To find Library hold option key and click 'Go'. Library will appear as it is often hidden in that 'Go' list). Worked a treat. I believe you can delete <accounts.plist > and Mail will recreate a fresh one but I haven't tried that.

Posted on Mar 8, 2016 12:55 AM

Q: Mail stuck in loop. Cant even access Mail preferences!

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by jeremy_v,

jeremy_v Mar 5, 2016 3:02 PM in response to Aitchb65
Community Specialists

Mar 5, 2016 3:02 PM in response to Aitchb65

Hi Aitchb65,

Thanks for participating in the Apple Support Communities.

I see that Mail is stuck in a loop and opening many windows unexpectedly. Try starting Mail in "safe mode" using these steps:
Open Mail and immediately hold the Shift key until Mail opens. This causes Mail to open without any message or mailbox selected.
From If Mail unexpectedly quits when viewing certain messages.

If Mail opens normally, try updating your SMTP settings--Mail (El Capitan): Outgoing Mail Server List settings.

You may also want to remove the Mail account(s) from the Mail preferences and start over after exporting and backing up any important messages. For help with this part, see Mail (El Capitan): Set up Mail with your email accounts and Mail (El Capitan): Import or export mailboxes.

Sincerely.
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Accepted Answer · Mar 8, 2016 12:55 AM

Aitchb65

Level 1 (6 points)

Mar 8, 2016 12:55 AM in response to jeremy_v

SOLVED: I have a Macbook and Mail on it was fine just not set up. I found and copied from the Macbook to the iMac <accounts.plist > found in Library / Mail / V2 / Mail data. To find Library hold option key and click 'Go'. Library will appear as it is often hidden in that 'Go' list). Worked a treat. I believe you can delete <accounts.plist > and Mail will recreate a fresh one but I haven't tried that.

Q: Mail stuck in loop. Cant even access Mail preferences!

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by jeremy_v,

by Aitchb65,Solvedanswer

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