HT201365: Find My iPhone Activation Lock

Learn about Find My iPhone Activation Lock
Angelica Estella Marquez

Q: Does anyone know how I can reset my phone without loosing my contacts and photos???

I Have an iphone6 and I am haveing a hard time in my settings trying to update my phone even though wifi is on so does anyone know what I need to do if so I would really appreciate your help and feedback

iPhone 6, iOS 8.4.1

Posted on Mar 4, 2016 4:54 AM

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Q: Does anyone know how I can reset my phone without loosing my contacts and photos???

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  • by sberman,

    sberman sberman Mar 4, 2016 9:54 PM in response to Angelica Estella Marquez
    Level 8 (39,090 points)
    Mar 4, 2016 9:54 PM in response to Angelica Estella Marquez

    You posted your question, but the top of your post contains the "Find My iPhone Activation Lock" article.  So that suggests to me that you purchased a second-hand iPhone and were not able to contact the original owner to release the iPhone from Find My iPhone.

     

    In that case, you are completely out of luck.  Your iPhone will not be able to reset at all.

     

    You must contact the original owner, or try to get a refund.

  • by Courcoul,

    Courcoul Mar 4, 2016 10:10 PM in response to Angelica Estella Marquez
    Level 6 (14,193 points)
    Mar 4, 2016 10:10 PM in response to Angelica Estella Marquez

    I would suggest you explain your problem in your native language (presumably Spanish). Cause it is impossible to understand as is.