alandrobin

Q: Worried - iphone hacked? App Installed without permission

Hello

I have recently upgraded iphone 5s to 6s+ & bought apple tv 4. I installed apple tv 4 last night using my new iphone. This morning i discovered a new App had been installed on my iphone called "KORTV" - now before anyone says this is the Korean TV app, the symbol did not resemble the KORTV app you can find in app store and when you open it, it just showed a lot of computer language - i am not in the least bit computer literate, so I have no idea what this meant. I deleted it, but wished I now had at least taken a screen shot.

 

Basically, my question is - has my iphone been hacked? if so, what should i do? if I restore factory settings will they be able to simply do it again?

 

To provide any further information, I have a family sharing account set up with my wife, who's phone did not have the same app installed on her phone

 

Additionally, I cannot find the same "KORTV" app in the app store - at least with the same app symbol - it looked more similar to Wallet (in terms of colours) rather than the obviously Korean picture of the KORTV app shown in app store

 

The App in question is not in the "purchased" section of the app store

 

Basically, I have googled a number of different forums and the general view appears to be if the phone is in your physical possession & no passwords have been shared then all should be good. But I just know that this app wasn't installed by me, so I know there's got to be answer somewhere.

 

If it happens again, I will reply to this thread with a screen shot.

 

Any kind, helpful comments would be v appreciated

 

thanks in advance


A

iPhone 6s Plus, iOS 9.2.1

Posted on Mar 4, 2016 6:04 AM

Close

Q: Worried - iphone hacked? App Installed without permission

  • All replies
  • Helpful answers

  • by AlexGo,

    AlexGo AlexGo Mar 5, 2016 12:06 AM in response to alandrobin
    Level 1 (2 points)
    Mar 5, 2016 12:06 AM in response to alandrobin

    Hello

    Same thing has happened to me, last night I had to reset my iPhone 6 and I noticed an app called KORTV with the icon that looks like the old Wallet icon. I opened it and there is a + button on the right and when I click on it it creates a text with date and some numbers, when I click on it nothing happens, but I am able to delete the text. I have no idea what this is and like you I searched the app store and couldn't find it, I searched google and only came up with a link to your post here.

     

    I have a gut feeling we have been hacked, I switched off my Wifi and Mobile Data just in case.

  • by killhippie,

    killhippie killhippie Mar 5, 2016 12:37 AM in response to alandrobin
    Level 3 (847 points)
    Mac App Store
    Mar 5, 2016 12:37 AM in response to alandrobin

    All I found was this http://www.macrumors.com/2013/12/11/apple-adds-abc-bloomberg-crackle-and-kor-tv- channels-to-apple-tv/ KORTV is meant to be a Korean TV station, and there is a KORTV app on the app store. and amazon too. Beyond that I would just delete the app.

  • by AmirKhalid,Solvedanswer

    AmirKhalid AmirKhalid Mar 9, 2016 8:30 AM in response to alandrobin
    Level 1 (53 points)
    iPhone
    Mar 9, 2016 8:30 AM in response to alandrobin

    Hey ! Hope you are doing great !

    I had the same problem originally. This is what I was told to do (and did) over the phone with applecare support.

     

    Turn off your phone.

    Plug your cable into the computer and have itunes up (do not plug into the phone yet)

    Press and hold the home key on your off phone (I did mine for about 10 seconds). If nothing happens, plug in the cable into your phone (keep holding the home key)

    What you want to see come up is the picture of itunes and cable on the front of the phone

    Your itunes should then recognise the phone as an unidentified phone

    Select restore factory settings (it should down load some software) ~15 mins and automatically install

    The phone should go through some of the standard reset screens (usually black screen with apple icon and loading bar)

    You will be prompted to restore the phone.... do this from itunes not the phone

     

    Throughout this process you must not let the phone or computer go into sleep mode.... and don't disconnect.

     

    I had the same issue with the lock screen but it was related to sim card once I did the restore.

     

    I had to set the erase from icloud website, but that didn't originally work as it requires connection to the internet for it to apply, hence plugging it into the computer.

     

    I accidentally started setting up my phone via the phone and got stuck on the sim card lock screen so had to do it from scratch again and this time via itunes and all good. Hope that helps

     

    Best Regards

    Amir Khalid (a.k,.a Developer Dash )

  • by alandrobin,

    alandrobin alandrobin Mar 9, 2016 8:32 AM in response to AmirKhalid
    Level 1 (0 points)
    Mar 9, 2016 8:32 AM in response to AmirKhalid

    Thank you - this certainly helps restoring the phone. Im still at a loss why it happened, but I guess this may something I will never know...

  • by Rakey,

    Rakey Rakey May 19, 2016 5:39 AM in response to alandrobin
    Level 1 (4 points)
    May 19, 2016 5:39 AM in response to alandrobin

    image.jpeg

    I had app this appear on my iPhone a few weeks ago too, it's now just appeared on my iPad, so did a screen grab before deleting it

  • by Corky1974,

    Corky1974 Corky1974 Jul 10, 2016 10:55 AM in response to alandrobin
    Level 1 (8 points)
    Jul 10, 2016 10:55 AM in response to alandrobin

    I also had this appear after setting up my new Apple TV 4 and made me a little worried! However, this guy on the NowTV Help Forum seems to have discovered the cause: http://community.nowtv.com/t5/Apple-TV/Apple-TV-4-gen-App-installs-empty-KORTV-A pp-on-other-devices/td-p/382836

     

    If that's correct its all down to sloppy code and not a security issue as such!

  • by _HAH12,

    _HAH12 _HAH12 Aug 19, 2016 3:19 AM in response to alandrobin
    Level 1 (4 points)
    Aug 19, 2016 3:19 AM in response to alandrobin

    HI Amir Khalid

     

    thank for rise this issue I am also have same thing in my iPhone 6s. But deferent app appered in my iPhone I did't open it. i thought that I hacker or fishing app so I delete it. This issue happen to me maybe 5 time for deferent apps.

     

    any fix for this issue.