Q: Worried - iphone hacked? App Installed without permission
Hello
I have recently upgraded iphone 5s to 6s+ & bought apple tv 4. I installed apple tv 4 last night using my new iphone. This morning i discovered a new App had been installed on my iphone called "KORTV" - now before anyone says this is the Korean TV app, the symbol did not resemble the KORTV app you can find in app store and when you open it, it just showed a lot of computer language - i am not in the least bit computer literate, so I have no idea what this meant. I deleted it, but wished I now had at least taken a screen shot.
Basically, my question is - has my iphone been hacked? if so, what should i do? if I restore factory settings will they be able to simply do it again?
To provide any further information, I have a family sharing account set up with my wife, who's phone did not have the same app installed on her phone
Additionally, I cannot find the same "KORTV" app in the app store - at least with the same app symbol - it looked more similar to Wallet (in terms of colours) rather than the obviously Korean picture of the KORTV app shown in app store
The App in question is not in the "purchased" section of the app store
Basically, I have googled a number of different forums and the general view appears to be if the phone is in your physical possession & no passwords have been shared then all should be good. But I just know that this app wasn't installed by me, so I know there's got to be answer somewhere.
If it happens again, I will reply to this thread with a screen shot.
Any kind, helpful comments would be v appreciated
thanks in advance
A
iPhone 6s Plus, iOS 9.2.1
Posted on Mar 4, 2016 6:04 AM
Hey ! Hope you are doing great !
I had the same problem originally. This is what I was told to do (and did) over the phone with applecare support.
Turn off your phone.
Plug your cable into the computer and have itunes up (do not plug into the phone yet)
Press and hold the home key on your off phone (I did mine for about 10 seconds). If nothing happens, plug in the cable into your phone (keep holding the home key)
What you want to see come up is the picture of itunes and cable on the front of the phone
Your itunes should then recognise the phone as an unidentified phone
Select restore factory settings (it should down load some software) ~15 mins and automatically install
The phone should go through some of the standard reset screens (usually black screen with apple icon and loading bar)
You will be prompted to restore the phone.... do this from itunes not the phone
Throughout this process you must not let the phone or computer go into sleep mode.... and don't disconnect.
I had the same issue with the lock screen but it was related to sim card once I did the restore.
I had to set the erase from icloud website, but that didn't originally work as it requires connection to the internet for it to apply, hence plugging it into the computer.
I accidentally started setting up my phone via the phone and got stuck on the sim card lock screen so had to do it from scratch again and this time via itunes and all good. Hope that helps
Best Regards
Amir Khalid (a.k,.a Developer Dash )
Posted on Mar 9, 2016 8:30 AM
