iPhone 6 plus iOS 9/Mac (Yosemite & El Capitan) unable to communicate via Airdrop nor USB connection

Airdrop: The Macs can see each other; they cannot see the iPhone nor can the phone see them.

USB: Neither recognizes the iPhone as a device when connected.


TROUBLESHOOTING TO DATE:

  • iPhone
    • Restarted iPhone
    • Reset iPhone Networking Preferences
    • Ensured that both Bluetooth and Wifi were connected
  • El Capitan
    • Deleted Bluetooth preferences
    • Upgraded to the most recent OS
    • Tried additional USB connector
  • Yosemite
    • Restarted
    • (not my machine - no real access to troubleshoot)


iPhone 6 Plus - iOS 9.2.1

Mac Book Pro - [late 2009] Yosemite + [late 2011] El Capitan 10.11.3 (15D21)

iPhone 6 Plus, iOS 9.2.1, null

Posted on Mar 4, 2016 2:26 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6 plus iOS 9/Mac (Yosemite & El Capitan) unable to communicate via Airdrop nor USB connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.