EtreCheck Report

Question

EtreCheck Report

Macbook Pro running slow with beach balling. I ran EtreCheck and I am pasting the report. I would appreciate any thoughts.

Thanks

EtreCheck version: 2.9.9 (260)

Report generated 2016-03-04 18:50:38

Download EtreCheck from https://etrecheck.com

Runtime 2:35

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (15-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 47

Video Information:ⓘ

Intel HD Graphics 4000

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Color LCD 1440 x 900

System Software:ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: about 7 days

Disk Information:ⓘ

APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Drive 2 (disk0s4) /Volumes/Drive 2 : 40.87 GB (40.71 GB free)

Hard Drive (disk1) / : 707.40 GB (133.74 GB free)

Core Storage: disk0s2 707.78 GB Online

HL-DT-ST DVDRW GS31N ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech USB Receiver

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-02-28) [Support]

[loaded] com.logitech.manager.kernel.driver (5.40.1 - SDK 10.8 - 2016-02-28) [Support]

/System/Library/Extensions

[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.8 - 2016-02-28) [Support]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 140 Apple tasks

[running] 72 Apple tasks

[killed] 18 Apple tasks

18 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 44 Apple tasks

[loaded] 144 Apple tasks

[running] 85 Apple tasks

[killed] 14 Apple tasks

14 processes killed due to insufficient RAM

Launch Agents:ⓘ

[running] com.Logitech.Control Center.Daemon.plist (2015-09-18) [Support]

[running] com.logitech.manager.daemon.plist (2015-11-19) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-02-26) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2015-11-02) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-11-02) [Support]

[loaded] com.adobe.fpsaud.plist (2016-01-29) [Support]

[running] com.fitbit.galileod.plist (2015-10-30) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-12-26) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-02-26) [Support]

User Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2015-12-27) [Support]

User Login Items:ⓘ

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Dropbox Application (/Applications/Dropbox.app)

handyPrintUserDaemon Application (/Applications/handyPrint.app/Contents/Library/LoginItems/handyPrintUserDaemon. app)

MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)

Other Apps:ⓘ

[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper

[running] com.fitbit.GalileoMenubar.123872

[running] com.getdropbox.dropbox.4512

[running] com.macupdate.desktop6.24672

[running] com.netputing.handyPrintUserDaemon.24032

[loaded] 385 Apple tasks

[running] 188 Apple tasks

[killed] 35 Apple tasks

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-09) [Support]

QuickTime Plugin: 7.7.3 (2016-01-29)

AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-17) [Support]

AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-17) [Support]

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-09) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-29)

SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-16) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-26) Check version

User internet Plug-ins:ⓘ

Picasa: 1.0 - SDK 10.6 (2014-03-05) [Support]

fbplugin_1_0_3: Unknown (2015-12-26) [Support]

NPRoblox: 1.0.2.12 - SDK 10.9 (2014-04-22) [Support]

Safari Extensions:ⓘ

1Password (2016-02-26)

FatWallet Express (2016-01-29)

Print Plus (2011-03-05)

3rd Party Preference Panes:ⓘ

Flash Player (2016-01-29) [Support]

Java (2016-01-29) [Support]

Logitech Control Center (2015-12-26) [Support]

Logi Options Launcher (2016-01-08) [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Destinations:

MacBook Pro [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Excellent

Backup size 0 B > (Disk size 0 B X 3)

Top Processes by CPU:ⓘ

48% mds

29% mdworker(17)

4% WindowServer

1% kernel_task

1% fontd

Top Processes by Memory:ⓘ

949 MB kernel_task

475 MB softwareupdated

303 MB mds_stores

238 MB mdworker(17)

147 MB soagent

Virtual Memory Information:ⓘ

3.11 GB Free RAM

4.88 GB Used RAM (1.67 GB Cached)

83 MB Swap Used

Diagnostics Information:ⓘ

Mar 2, 2016, 11:36:58 AM /Library/Logs/DiagnosticReports/galileod_2016-03-02-113658_[redacted].crash

/Library/Application Support/Fitbit Connect/galileod

MacBook Pro, OS X El Capitan (10.11), mid 2012 model

Posted on Mar 4, 2016 4:04 PM

Reply

Answer 1

Linc Davis

Level 10

209,739 points

Mar 4, 2016 4:06 PM in response to Richard Declue

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 2

Old Toad

Level 10

216,148 points

Mar 4, 2016 4:54 PM in response to Richard Declue

You've installed what most of us here consider malware, CleanMyMac3.

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-12-26) [Support]

Uninstall it according to the developer's instructions:

How to Uninstall CleanMyMac 3. Knowledge Base - MacPaw

Rerun Etrecheck to make sure all of it's files have been removed.

There's absolutely no need to run any "cleaning", "optimizing" or "speedup apps on your Mac.

Reply

Answer 3

BobHarris

Level 9

57,035 points

Mar 4, 2016 4:57 PM in response to Richard Declue

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-12-26) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2015-12-27) [Support]

Uninstall CleanMyMac

18 processes killed due to insufficient RAM

14 processes killed due to insufficient RAM

Are you running tasks that consume huge amounts of memory, such as video or image editing software?

48% mds

29% mdworker(17)

303 MB mds_stores

238 MB mdworker(17)

Are you doing something that will cause Spotlight to keep indexing your system? That is a lot of CPU time going to Spotlight. If not, then you may want to re-index your Spotlight

<Spotlight: How to re-index folders or volumes - Apple Support>

Reply

Answer 4

Mar 4, 2016 5:09 PM in response to BobHarris

I removed CleanMyMac3.

I'm not running any video or image editing software. How do I prevent Spotlight from constantly indexing?

Reply

Answer 5

BobHarris

Level 9

57,035 points

Mar 4, 2016 5:25 PM in response to Richard Declue

<Spotlight: How to re-index folders or volumes - Apple Support>

is a start

Reply