Richard Declue
Level 1 (25 points)

Q: EtreCheck Report

Macbook Pro running slow with beach balling. I ran EtreCheck and I am pasting the report. I would appreciate any thoughts.

Thanks

 

EtreCheck version: 2.9.9 (260)

Report generated 2016-03-04 18:50:38

Download EtreCheck from https://etrecheck.com

Runtime 2:35

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information: ⓘ

    MacBook Pro (15-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,1

    1 2.6 GHz Intel Core i7 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 47

 

Video Information: ⓘ

    Intel HD Graphics 4000

    NVIDIA GeForce GT 650M - VRAM: 1024 MB

        Color LCD 1440 x 900

 

System Software: ⓘ

    OS X El Capitan 10.11.3 (15D21) - Time since boot: about 7 days

 

Disk Information: ⓘ

    APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Drive 2 (disk0s4) /Volumes/Drive 2 : 40.87 GB (40.71 GB free)

        Hard Drive (disk1) / : 707.40 GB (133.74 GB free)

            Core Storage: disk0s2 707.78 GB Online

 

    HL-DT-ST DVDRW  GS31N   ()

 

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Logitech USB Receiver

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /Library/Extensions

    [loaded]    com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-02-28) [Support]

    [loaded]    com.logitech.manager.kernel.driver (5.40.1 - SDK 10.8 - 2016-02-28) [Support]

 

        /System/Library/Extensions

    [loaded]    com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.8 - 2016-02-28) [Support]

 

System Launch Agents: ⓘ

    [not loaded]    6 Apple tasks

    [loaded]    140 Apple tasks

    [running]    72 Apple tasks

    [killed]    18 Apple tasks

    18 processes killed due to insufficient RAM

 

System Launch Daemons: ⓘ

    [not loaded]    44 Apple tasks

    [loaded]    144 Apple tasks

    [running]    85 Apple tasks

    [killed]    14 Apple tasks

    14 processes killed due to insufficient RAM

 

Launch Agents: ⓘ

    [running]    com.Logitech.Control Center.Daemon.plist (2015-09-18) [Support]

    [running]    com.logitech.manager.daemon.plist (2015-11-19) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2016-02-26) [Support]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (2015-11-02) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-11-02) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-01-29) [Support]

    [running]    com.fitbit.galileod.plist (2015-10-30) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-12-26) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2016-02-26) [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2015-12-27) [Support]

 

User Login Items: ⓘ

    Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    handyPrintUserDaemon    Application  (/Applications/handyPrint.app/Contents/Library/LoginItems/handyPrintUserDaemon. app)

    MacUpdate Desktop    Application Hidden (/Applications/MacUpdate Desktop.app)

 

Other Apps: ⓘ

    [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper

    [running]    com.fitbit.GalileoMenubar.123872

    [running]    com.getdropbox.dropbox.4512

    [running]    com.macupdate.desktop6.24672

    [running]    com.netputing.handyPrintUserDaemon.24032

    [loaded]    385 Apple tasks

    [running]    188 Apple tasks

    [killed]    35 Apple tasks

 

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-09) [Support]

    QuickTime Plugin: 7.7.3 (2016-01-29)

    AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-17) [Support]

    AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-17) [Support]

    Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-09) [Support]

    Default Browser: 601 - SDK 10.11 (2016-01-29)

    SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-16) [Support]

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-26) Check version

 

User internet Plug-ins: ⓘ

    Picasa: 1.0 - SDK 10.6 (2014-03-05) [Support]

    fbplugin_1_0_3: Unknown (2015-12-26) [Support]

    NPRoblox: 1.0.2.12 - SDK 10.9 (2014-04-22) [Support]

 

Safari Extensions: ⓘ

    1Password (2016-02-26)

    FatWallet Express (2016-01-29)

    Print Plus (2011-03-05)

 

3rd Party Preference Panes: ⓘ

    Flash Player (2016-01-29) [Support]

    Java (2016-01-29) [Support]

    Logitech Control Center (2015-12-26) [Support]

    Logi Options Launcher (2016-01-08) [Support]

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

    Destinations:

        MacBook Pro [Local]

        Total size: 0 B

        Total number of backups: 0

        Oldest backup: -

        Last backup: -

        Size of backup disk: Excellent

            Backup size 0 B > (Disk size 0 B X 3)

 

Top Processes by CPU: ⓘ

        48%    mds

        29%    mdworker(17)

         4%    WindowServer

         1%    kernel_task

         1%    fontd

 

Top Processes by Memory: ⓘ

    949 MB    kernel_task

    475 MB    softwareupdated

    303 MB    mds_stores

    238 MB    mdworker(17)

    147 MB    soagent

 

Virtual Memory Information: ⓘ

    3.11 GB    Free RAM

    4.88 GB    Used RAM (1.67 GB Cached)

    83 MB    Swap Used

 

Diagnostics Information: ⓘ

    Mar 2, 2016, 11:36:58 AM    /Library/Logs/DiagnosticReports/galileod_2016-03-02-113658_[redacted].crash

        /Library/Application Support/Fitbit Connect/galileod

MacBook Pro, OS X El Capitan (10.11), mid 2012 model

Posted on Mar 4, 2016 4:04 PM

by BobHarris,Solvedanswer
BobHarris BobHarris
Level 6 (19,682 points)
Mac OS X
A:

<Spotlight: How to re-index folders or volumes - Apple Support>

is a start

Posted on Mar 4, 2016 5:25 PM

Close
Richard Declue

Q: EtreCheck Report

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 4, 2016 4:06 PM in response to Richard Declue
    Level 10 (208,037 points)
    Applications
    Mar 4, 2016 4:06 PM in response to Richard Declue

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Old Toad,

    Old Toad Old Toad Mar 4, 2016 4:54 PM in response to Richard Declue
    Level 10 (141,721 points)
    Photos for Mac
    Mar 4, 2016 4:54 PM in response to Richard Declue

    You've installed what most of us here consider malware, CleanMyMac3.

    [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-12-26) [Support]

    Uninstall it according to the developer's instructions:

     

    How to Uninstall CleanMyMac 3. Knowledge Base - MacPaw

     

    Rerun Etrecheck to make sure all of it's files have been removed. 

     

    There's absolutely no need to run any "cleaning", "optimizing" or "speedup apps on your Mac.

     

    OTsig.png

  • by BobHarris,

    BobHarris BobHarris Mar 4, 2016 4:57 PM in response to Richard Declue
    Level 6 (19,682 points)
    Mac OS X
    Mar 4, 2016 4:57 PM in response to Richard Declue

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-12-26) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2015-12-27) [Support]

    Uninstall CleanMyMac

        18 processes killed due to insufficient RAM

        14 processes killed due to insufficient RAM

    Are you running tasks that consume huge amounts of memory, such as video or image editing software?

            48%    mds

            29%    mdworker(17)

        303 MB    mds_stores

        238 MB    mdworker(17)

    Are you doing something that will cause Spotlight to keep indexing your system?  That is a lot of CPU time going to Spotlight.  If not, then you may want to re-index your Spotlight

    <Spotlight: How to re-index folders or volumes - Apple Support>

  • by Richard Declue,

    Richard Declue Richard Declue Mar 4, 2016 5:09 PM in response to BobHarris
    Level 1 (25 points)
    Mar 4, 2016 5:09 PM in response to BobHarris

    I removed CleanMyMac3.

    I'm not running any video or image editing software. How do I prevent Spotlight from constantly indexing?

  • by BobHarris,Solvedanswer

    BobHarris BobHarris Mar 4, 2016 5:25 PM in response to Richard Declue
    Level 6 (19,682 points)
    Mac OS X
    Mar 4, 2016 5:25 PM in response to Richard Declue

    <Spotlight: How to re-index folders or volumes - Apple Support>

    is a start