unlisted account
Level 1 (9 points)
iPhone

Q: iTunes does not recognize iPhone. Have read other threads.

I usually put off running apple updates because I often have problems. Finally broke down, and updated iTunes... with the usual results - something is broken. Have spent several hours troubleshooting this. iPhone is not recognized in iTunes in Windows7. I have followed all these steps:

 

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

 

And receive an error when I plug in my iphone.

apple driver error 2.jpg

 

I can fix this error by going into device manager, uninstall driver, and scanning for hardware changes. I then get this message:

 

iphone installed.jpg

However, iTunes does NOT recognize my phone.

 

I then followed these steps: Re: My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?

 

And installed the driver manually. ( 64 bit )

 

I now receive this error:

 

apple driver error.jpg

 

I have now uninstalled iTunes ( and files ) 3 times, and tried multiple ways of addressing these issues. However I end up in one of two situations. Either I can install the drivers, and iTunes won't recognize the device, or I end up with the error above. Any suggestions? Everything worked fine before I updated iTunes.

 

Any help appreciated!

iPhone 6, iOS 9.2.1, Windows 7

Posted on Mar 4, 2016 4:23 PM

by turingtest2,Apple recommended
turingtest2 turingtest2
Level 10 (85,368 points)
iPod
A:

I'm not certain it will make a difference, but try the following:

 

  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager

 

Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

 

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

 

tt2

Posted on Mar 5, 2016 7:01 AM

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Q: iTunes does not recognize iPhone. Have read other threads.

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  • Helpful answers

  • by turingtest2,Apple recommended

    turingtest2 turingtest2 Mar 5, 2016 7:01 AM in response to unlisted account
    Level 10 (85,368 points)
    iPod
    Mar 5, 2016 7:01 AM in response to unlisted account

    I'm not certain it will make a difference, but try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

    tt2

  • by unlisted account,

    unlisted account unlisted account Mar 6, 2016 5:10 AM in response to turingtest2
    Level 1 (9 points)
    iPhone
    Mar 6, 2016 5:10 AM in response to turingtest2

    I have tried this option, and I receive the Digital Signature error. I have already done 3 full tear downs/rebuilds as set out in those instructions without success. Most recently I tried installing an older version of itunes, however since I have already upgraded to IOS 9, it didnt not recognize my device. Really not sure what, if anything, to do next.

     

    The most frustrating thing is that everything worked just fine before the latest upgrade. Wish I could just roll it all back and get on with my life. I've spent probably 4 hours over several days trying to resolve this.

  • by turingtest2,Apple recommended

    turingtest2 turingtest2 Mar 6, 2016 5:51 AM in response to unlisted account
    Level 10 (85,368 points)
    iPod
    Mar 6, 2016 5:51 AM in response to unlisted account

    If you have a 64-bit system try the alternate for older video cards build. It is a 64-bit installer for mostly 32-bit code, similar to all 64-bit releases up to iTunes 12.1. I cannot promise it will behave any differently, but in many cases it has been a successful workaround.

     

    tt2

  • by unlisted account,

    unlisted account unlisted account Mar 6, 2016 6:07 AM in response to turingtest2
    Level 1 (9 points)
    iPhone
    Mar 6, 2016 6:07 AM in response to turingtest2

    I don't understand. What is " the alternate"? Where would I download that? thx

  • by turingtest2,Apple recommended

    turingtest2 turingtest2 Mar 6, 2016 6:37 AM in response to unlisted account
    Level 10 (85,368 points)
    iPod
    Mar 6, 2016 6:37 AM in response to unlisted account

    See Download iTunes for Windows (64-bit - for older video cards).

     

    tt2

  • by unlisted account,

    unlisted account unlisted account May 31, 2016 2:46 AM in response to turingtest2
    Level 1 (9 points)
    iPhone
    May 31, 2016 2:46 AM in response to turingtest2

    Well, soon after this problem occurred - I had some verification issues pop up with Windows7. I resolved those, and in the meantime a new itunes update is out.

     

    so an unistall reinstall resolved it this time. Unsure if it was the new itunes update or not that resolved my problem.

  • by turingtest2,

    turingtest2 turingtest2 May 31, 2016 3:45 AM in response to unlisted account
    Level 10 (85,368 points)
    iPod
    May 31, 2016 3:45 AM in response to unlisted account

    At least it is working now.

     

    You've an arsenal of things to try if it should go wrong again in the future.

     

    tt2