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Helpful answers
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Mar 6, 2016 7:32 AM in response to veronicafromnyby jason269,Hi, Veronica.
Thank you for visiting Apple Support Communities.
I understand you are unable to restore or update your iPhone 4s. Here are some troubleshooting solutions specifically for this issue that I would recommend going through.
Resolve issues between iTunes and third-party security software
Resolve USB-related alerts in iTunes
Resolve iOS update and restore errors in iTunes
Cheers
