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Helpful answers
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Mar 5, 2016 5:23 AM in response to BeachGaBulldogby Kenichi Watanabe,Try doing a Reset (restart) on the iPod
Learn how to reset your iPod - Apple Support
If that does not help, does the iPod still appear in iTunes when connected? If it does, do a Restore on the iPod using iTunes. This erases the iPod, reinstalls its software, and sets it to default settings
If that does not help either, it is under warranty for one year from purchase date. If there's an Apple Store nearby, make an reservation with the store's Genius Bar (tech support staff) and take it there. You can make a reservation from the store's web page
If there's no Apple Store nearby, contact the official Apple customer support
https://www.apple.com/support/contact/ OR https://www.apple.com/contact/