Q: my cd dvd player keeps ejecting my discs after about 30 seconds
-
Mar 5, 2016 6:16 PMby my ginger,What were you running before? Did the dvd drive work prior to this? You can try a pram reset. https://support.apple.com/en-us/HT204063 All update come from software update. Which are automatic or you can go to the apple -software update and run it. A dvd cleaning disk can sometimes help as can condensed air.
-
Mar 7, 2016 8:46 AMby TJSXOX,Hi To be honest I don't know if the cd rom worked when I bought it . I could not up grade my os on line so I ordered the cd and thats when I noticed it didn't work. I tried PRAM now the cd stays in for 35 seconds was 25 to 30 seconds before.I downloaded the up grade to a flash drive and up graded the os I did this upgrade before I received the cd.I tried a cleaning kit but it ejected the cd also so I don't know if it helped or not. I could here it spinning though. altho I can't here the regular ones spin
-
Mar 7, 2016 11:06 AMby TJSXOX,Hi I am sure that the cd/dvd rom worked because I got it from sears online website. Could it possibly be with the OS upgrade? I wish I would have tried the cd rom when i bought it,so I would know for sure.I am not sure what OS I had when I got it I just did an checked for a upgrade. This is my first mac and I don't know to much.
-
Mar 7, 2016 11:24 AMby my ginger,I did not know you were referring to an external optical drive. Do you have any blank media you can test with? Is this an optical drive that reads and writes media? What brand? With it plugged in and on. You should be able to go to the apple, about this mac, more info, usb and it should show up. You could try a pram reset. in case it's a usb problem. https://support.apple.com/en-us/HT204063
-
Mar 7, 2016 12:12 PMby my ginger,The serial number will help.https://support.apple.com/en-us/HT204308 Find serial number and then inter it in this link. http://www.everymac.com/ultimate-mac-lookup/
-
Mar 8, 2016 9:16 AMby my ginger,OK. In system preferences CDs & DVDs. It should, in the different boxes say anything except ignore. Also in utilities,disk utilities, you should see the optical drive below the hard drive. It should also show in about this mac, more info, serial-ata. Does it? Try a pram reset and SMC reset. https://support.apple.com/en-us/HT204063 https://support.apple.com/en-us/HT201295 Then check again. If it shows up in ether, about this mac or utilities, take note of make and model. Post it. You might need ,if you have an install disk,need to reinstall the operating system.Just in case the driver for it did not get installed. This should not delete any personal files. But having a backup is always a good idea.
-
Mar 9, 2016 6:02 AMby Limnos,Just so it is clear, this drive is inside your computer (= internal), not at the end of a cable outside your computer (= external)? I ask because usually people who know enough about replacing an internal optical drive will know more about their computers. I also have not heard of Sears selling replacement internal optical drives. Dishwashers, yes; screwdrivers, yes.
-
Mar 9, 2016 6:29 AMby TJSXOX,Hi I tried everything you asked,does it matter if I used an external dvd drive to reinstall the OS X? It showers up in utilities as a MATSHITA=CD-RW CW-8221. under SER[AL-ATA it doesn't say the same thing, it has 2 boxes one says serial ATA device tree and intel ICH7-M AHCI with a drop down list saying HGST HTS721050A9E630.The second box is a large one with a lot of information. it seems to be my hard drive. after looking around a little my drive is listed under ATA
-
Mar 9, 2016 8:45 AMby my ginger,In about this mac, system profiler, Serial ATA. The first box is the path with the hard drive below it. Then the path with the optical just below that. The optical drive should say the same as if does in disk utilities. When clicked on you get more info on it. If you put in a cd and then open system profiler. It should now show as on. If your install disk reads in the external optical drive. It should also read in the internal one. If you can hook up an external optical drive with no problem, it may be that the one you got from sears is defective. One of the things that make an optical drive eject a disk without mounting it is, it cannot read the disk. This could be a software problem, as to the driver. Or the laser in the drive is weak.
