highwalker

Q: Kernel Panics

Hi,

 

I am facing kernel panics, the report is as below:

 

Anonymous UUID:       F8C676BD-78AA-FFE1-36ED-9A21BC854C16

 

 

Sun Mar  6 16:57:16 2016

 

 

*** Panic Report ***

panic(cpu 2 caller 0xffffff80163d255a): Kernel trap at 0xffffff8016840c28, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000010b918000, CR3: 0x000000021c4930ff, CR4: 0x00000000003627e0

RAX: 0xffffff8047b7e800, RBX: 0x00000000000000f0, RCX: 0x00000000051bc9fc, RDX: 0x0000000000000001

RSP: 0xffffff9201963d30, RBP: 0xffffff9201963d50, RSI: 0x0000000000000002, RDI: 0xbfffff8035836580

R8:  0xffffff80421bb800, R9:  0x0000000000010001, R10: 0x0000000000000000, R11: 0x0000000000000004

R12: 0x000000000000000f, R13: 0x0000000000000000, R14: 0xffffff8016b270c0, R15: 0xffffff80498ac180

RFL: 0x0000000000010287, RIP: 0xffffff8016840c28, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x000000010b918000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0

 

 

Backtrace (CPU 2), Frame : Return Address

0xffffff81f51b5df0 : 0xffffff80162df792

0xffffff81f51b5e70 : 0xffffff80163d255a

0xffffff81f51b6050 : 0xffffff80163f0233

0xffffff81f51b6070 : 0xffffff8016840c28

0xffffff9201963d50 : 0xffffff8016840a66

0xffffff9201963d70 : 0xffffff8016858ea8

0xffffff9201963d90 : 0xffffff80168dfd68

0xffffff9201963e00 : 0xffffff801639d509

0xffffff9201963e30 : 0xffffff80162e3ef3

0xffffff9201963e60 : 0xffffff80162c78a8

0xffffff9201963ea0 : 0xffffff80162d72e5

0xffffff9201963f10 : 0xffffff80163bcd2a

0xffffff9201963fb0 : 0xffffff80163f0a56

 

 

BSD process name corresponding to current thread: iStat Menus Stat

 

 

Mac OS version:

15D21

 

 

Kernel version:

Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

Kernel slide:     0x0000000016000000

Kernel text base: 0xffffff8016200000

__HIB  text base: 0xffffff8016100000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

 

 

System uptime in nanoseconds: 68374400767965

last loaded kext at 67720698040306: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f98ecb000, size 32768)

last unloaded kext at 67785250543533: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f98ecb000, size 32768)

loaded kexts:

com.apple.filesystems.smbfs 3.0.0

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.22

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.ntfs 3.13

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleBacklight 170.8.8

com.apple.driver.AppleIntelBDWGraphics 10.1.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.2

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IOAcceleratorFamily2 205.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.10

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleHSSPIHIDDriver 41.7

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 41.7

com.apple.driver.AppleIntelLpssSpiController 2.0.59

com.apple.driver.AppleIntelLpssGspi 2.0.59

com.apple.driver.AppleIntelLpssDmac 2.0.59

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro12,1, BootROM MBP121.0167.B15, 2 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

 

It happens randomly, and I can’t seem to isolate the issue. Would look for community support for resolving this. The rMBP is less than a year old.

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.3)

Posted on Mar 5, 2016 10:33 PM

Close

Q: Kernel Panics

  • All replies
  • Helpful answers

  • by Esquared,

    Esquared Esquared Mar 5, 2016 11:38 PM in response to highwalker
    Level 6 (8,513 points)
    Mac OS X
    Mar 5, 2016 11:38 PM in response to highwalker

    Is the version of iStat Menus you are using uptodate?

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Mar 6, 2016 10:13 PM in response to highwalker
    Level 10 (208,005 points)
    Applications
    Mar 6, 2016 10:13 PM in response to highwalker

    The panics are caused by a hardware fault, not by software. Waste no time taking the machine in for service before the warranty expires.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by highwalker,

    highwalker highwalker Mar 6, 2016 10:14 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 6, 2016 10:14 PM in response to Linc Davis

    Thank you, I was suspecting this but was unable to confirm this. I’ll schedule a genius appointment and see how this is resolved. Thanks again.

  • by marcusdocarmo,

    marcusdocarmo marcusdocarmo Mar 8, 2016 7:44 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 8, 2016 7:44 PM in response to Linc Davis

    I have a similar problem. Would that

    be a hardware problem too? It crashes randomly many times in a day. I formatted the HD and reinstall OS X and still have the same problem

     

    ** Panic Report ***

    panic(cpu 3 caller 0xffffff80163d255a): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000225735030, CR4: 0x00000000000226e0

    RAX: 0x0000000000000000, RBX: 0x000000000000a0c1, RCX: 0x0000000000000000, RDX: 0x0000000000000008

    RSP: 0xffffff8029e28940, RBP: 0x0000000000000000, RSI: 0x0000000000000021, RDI: 0x0000000000000000

    R8:  0xffffff8028b8f2d0, R9:  0x0000000000000000, R10: 0xffffff8016503840, R11: 0xffffff9121b2387c

    R12: 0x0000000000000000, R13: 0x4b7953b4e9df003d, R14: 0x0000000100000000, R15: 0x0000000000000000

    RFL: 0x0000000000010282, RIP: 0x0000000000000000, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x3, PL: 0

     

     

    Backtrace (CPU 3), Frame : Return Address

    0xffffff8029e285d0 : 0xffffff80162df792

    0xffffff8029e28650 : 0xffffff80163d255a

    0xffffff8029e28830 : 0xffffff80163f0233

    0xffffff8029e28850 : 0x0

     

     

    BSD process name corresponding to current thread: mds

     

     

    Mac OS version:

    15D21

     

     

    Kernel version:

    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

    Kernel slide:     0x0000000016000000

    Kernel text base: 0xffffff8016200000

    __HIB  text base: 0xffffff8016100000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 599622661366

    last loaded kext at 53662602988: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f98b76000, size 32768)

    last unloaded kext at 189443655258: com.apple.driver.usb.AppleUSBUHCI 1.0.1 (addr 0xffffff7f97857000, size 126976)

    loaded kexts:

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 110.20.22

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleHDA 272.51.3

    com.apple.driver.pmtelemetry 1

    com.apple.driver.AppleMikeyDriver 272.51.3

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.GeForceTesla 10.0.0

    com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

    com.apple.driver.AppleIntelHDGraphics 10.0.0

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleMuxControl 3.12.6

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.driver.AppleUSBCardReader 3.7.1

    com.apple.driver.AppleIRController 327.5

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.iokit.AppleBCM5701Ethernet 10.1.12

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.51.3

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOSurface 108.0.1

    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.iokit.IOBluetoothFamily 4.4.3f4

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.AppleHDAController 272.51.3

    com.apple.iokit.IOHDAFamily 272.51.3

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleGraphicsControl 3.12.6

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.CoreStorage 517.20.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

    com.apple.iokit.IOBDStorageFamily 1.8

    com.apple.iokit.IODVDStorageFamily 1.8

    com.apple.iokit.IOCDStorageFamily 1.8

    com.apple.iokit.IOAHCISerialATAPI 2.6.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.iokit.IOFireWireFamily 4.5.8

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Model: MacBookPro6,2, BootROM MBP61.0057.B11, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x01BA, 0x202020202020202020202020202020202020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x01BA, 0x202020202020202020202020202020202020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: IR Receiver

    USB Device: Built-in iSight

    Thunderbolt Bus:

  • by William Kucharski,

    William Kucharski William Kucharski Mar 8, 2016 9:49 PM in response to marcusdocarmo
    Level 6 (15,189 points)
    Mac OS X
    Mar 8, 2016 9:49 PM in response to marcusdocarmo

    There isn't anything in your panic that specifically points to hardware or not to hardware, though if you reinstalled and have the same issue that is more indicative of a hardware failure.

     

    Try running either Apple Hardware Test or Apple Diagnostics, depending on whether your Mac is from before June 2013 or not.

     

    Pre-June 2013: Apple Hardware Test: Using Apple Hardware Test - Apple Support

    June 2013 on: Apple Diagnostics:  Using Apple Diagnostics - Apple Support

  • by marcusdocarmo,

    marcusdocarmo marcusdocarmo Mar 9, 2016 10:52 AM in response to William Kucharski
    Level 1 (0 points)
    Mar 9, 2016 10:52 AM in response to William Kucharski

    Thanks, William.

    I have a mid 2010 MacBook pro and tried both Apple Hardware Test and Apple Diagnostics, using the "D" key while turning the computer on, but didn't work. I don't know why...I maybe doing something wrong. Should I use the "D" key for both options?

  • by William Kucharski,

    William Kucharski William Kucharski Mar 9, 2016 4:07 PM in response to marcusdocarmo
    Level 6 (15,189 points)
    Mac OS X
    Mar 9, 2016 4:07 PM in response to marcusdocarmo

    If your machine is old enough to have come with system boot discs, you may need to run it from that.

     

    Check here:

     

    Using Apple Hardware Test - Apple Support

  • by Barney-15E,

    Barney-15E Barney-15E Mar 9, 2016 6:14 PM in response to marcusdocarmo
    Level 9 (50,488 points)
    Mac OS X
    Mar 9, 2016 6:14 PM in response to marcusdocarmo

    Is that the original RAM? It has an odd model number identification. Bad or incompatible RAM isl probably the most common hardware problem.

  • by marcusdocarmo,

    marcusdocarmo marcusdocarmo Mar 9, 2016 7:33 PM in response to William Kucharski
    Level 1 (0 points)
    Mar 9, 2016 7:33 PM in response to William Kucharski

    Thanks, William. I don't remember if it had a system boot disc. I don't have it anymore

  • by marcusdocarmo,

    marcusdocarmo marcusdocarmo Mar 9, 2016 7:37 PM in response to Barney-15E
    Level 1 (0 points)
    Mar 9, 2016 7:37 PM in response to Barney-15E

    Thanks, Barney.

    Last year I changed the original 4GB memory RAM that came with my MacBook for a 8GB memory RAM from "Crucial". Now that you mention it I think it all started after I changed the memory...it took a while but it was after that

  • by Barney-15E,

    Barney-15E Barney-15E Mar 9, 2016 8:27 PM in response to marcusdocarmo
    Level 9 (50,488 points)
    Mac OS X
    Mar 9, 2016 8:27 PM in response to marcusdocarmo

    Crucial has a lifetime warranty, I think. You can test it with this program: Rember | Kelley Computing

    run two or three passes.

     

    DId you use their memory finder or did you just match specs?

  • by marcusdocarmo,

    marcusdocarmo marcusdocarmo Mar 9, 2016 8:32 PM in response to Barney-15E
    Level 1 (0 points)
    Mar 9, 2016 8:32 PM in response to Barney-15E

    That's a great tip! I will check it out asap.
    Thanks, Barney

  • by marcusdocarmo,

    marcusdocarmo marcusdocarmo Mar 9, 2016 8:54 PM in response to Barney-15E
    Level 1 (0 points)
    Mar 9, 2016 8:54 PM in response to Barney-15E

    I used their finder to check the available memories for my Mac