chanvorleak.chamroeun
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Q: Hi, I'm from Cambodia, it's been a week my iPhone 6s can't be activated with iMessage and facetime, even though I've tried and done many times according to articles have similar issues and well as reset to factory settings. Note: iOS 9. any help?

Hi, I'm from Cambodia, it's been a week my iPhone 6s can't be activated with iMessage and facetime, even though I've tried and done many times according to articles have similar issues and well as reset to factory settings. Note: iOS 9.2.1. Anyone from Cambodia faced same problem?

iPhone 6s Plus, iOS 9.2.1, iMessage and FaceTime issue

Posted on Mar 6, 2016 9:14 AM

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chanvorleak.chamroeun

Q: Hi, I'm from Cambodia, it's been a week my iPhone 6s can't be activated with iMessage and facetime, even though I've tried and don ... more

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  • by ManSinha,

    ManSinha ManSinha Mar 6, 2016 9:17 AM in response to chanvorleak.chamroeun
    Level 6 (10,262 points)
    iPhone
    Mar 6, 2016 9:17 AM in response to chanvorleak.chamroeun

    Which carrier are you using? Do they support the iPhone?

  • by chanvorleak.chamroeun,

    chanvorleak.chamroeun chanvorleak.chamroeun Mar 6, 2016 9:56 AM in response to ManSinha
    Level 1 (0 points)
    Mar 6, 2016 9:56 AM in response to ManSinha

    I'm using mobitel/Cellcard so far, I didn't have such problem before.

  • by ManSinha,

    ManSinha ManSinha Mar 6, 2016 11:46 AM in response to chanvorleak.chamroeun
    Level 6 (10,262 points)
    iPhone
    Mar 6, 2016 11:46 AM in response to chanvorleak.chamroeun

    Turn off Find iPhone

    Sign out of iCloud

    Reboot the phone

    Then sign back into iCloud and Find iPhone

  • by chanvorleak.chamroeun,

    chanvorleak.chamroeun chanvorleak.chamroeun Mar 6, 2016 12:16 PM in response to ManSinha
    Level 1 (0 points)
    Mar 6, 2016 12:16 PM in response to ManSinha

    Thank you. I've done these steps many times these days but still not work  

  • by ManSinha,

    ManSinha ManSinha Mar 6, 2016 12:21 PM in response to chanvorleak.chamroeun
    Level 6 (10,262 points)
    iPhone
    Mar 6, 2016 12:21 PM in response to chanvorleak.chamroeun

    You mentioned that you have restored your phone to factory settings -

    Once you do that and set it up as new - what error message do you get?

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

  • by chanvorleak.chamroeun,

    chanvorleak.chamroeun chanvorleak.chamroeun Mar 6, 2016 12:35 PM in response to ManSinha
    Level 1 (0 points)
    Mar 6, 2016 12:35 PM in response to ManSinha

    I Did follow those steps too and I've been waiting for over 48 hours to get them activated, still it mentioned unsuccessfully activation.

    So I also did email to Cellcard support for the problem, and what they replied has nothing difference from Apple.

     

    here is the quoted message "

    Thank you for getting back to us. As we have checked internally with our technical team, Facetime and iMessage should be configured on your phone. To activate Facetime and iMessage, we suggest you to register through email address not by number. And please make sure that your date & time settings are in proper order. If the date & time is set to automatic, make sure the time zone is rightly selected and the time displayed is correct. Upon successfully activation of your Facetime and iMessage, please sign-out Apple ID / sign-in. However, if your setting is correct and your issue is still persisted, we ask you to visit our office personally to check with our agents in case they can help you but we can’t insure you 100% that our agents can get it worked."

    however, it still not work until I'm coming back apple again

  • by ManSinha,

    ManSinha ManSinha Mar 6, 2016 12:37 PM in response to chanvorleak.chamroeun
    Level 6 (10,262 points)
    iPhone
    Mar 6, 2016 12:37 PM in response to chanvorleak.chamroeun

    As you know iMessage and FaceTime make a call to Apple servers for the activation - if your carrier is blocking those calls (they are international calls and should be free to you) - then your apps cannot be activated

    Have you tried to go to their office as suggested?

  • by chanvorleak.chamroeun,

    chanvorleak.chamroeun chanvorleak.chamroeun Mar 7, 2016 1:40 PM in response to ManSinha
    Level 1 (0 points)
    Mar 7, 2016 1:40 PM in response to ManSinha

    Yes I went to cellcard office at Aeon, they refused that imessage and FaceTime is not working anymore. So I proved the email conversation as suggested to meet them for fixing the problem si iMessage and FaceTime used to be working properly. So they did fix, Even though, I don't see the word "waiting for activation or unsuccesfully activation" anymore yet my phone number still not be activated with iMessage and FaceTime