Q: My used macbook pro updates

Does anyone know how to update a used macbook pro? I purchased mine from another user and it won't let me use my current user name. It continues to ask for the "old" users name and password. How can I delete "the old" users name and switch to mine?

MacBook Pro with Retina display, OS X El Capitan (10.11.2), Keeps wanting the other users ID

Posted on Mar 6, 2016 11:32 PM

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Q: My used macbook pro updates

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by D.Cohen,

D.Cohen Mar 7, 2016 12:57 AM in response to jensenivan55@mac
Level 6 (8,424 points)

Desktops

Mar 7, 2016 12:57 AM in response to jensenivan55@mac

Previous owner of this Mac should have used these steps:
What to do before selling or giving away your Mac - Apple Support

If you can contact this person, do this and ask to follow the aforementioned steps.
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Q: My used macbook pro updates

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by D.Cohen,

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