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All replies
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Helpful answers
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Mar 7, 2016 9:10 AM in response to Jacques127by Kappy,You can give this a try before downloading:
Repair the Hard Drive and Permissions - Yosemite, Mavericks, Mountain Lion or Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.
Repair
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the indented Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu. Select Restart from the Apple menu.
Be sure you have at least 12-15 GBs of free space on your hard drive.
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Mar 8, 2016 12:21 AM in response to Jacques127by Jacques127,Happy,
Thanks a lot for your help. It has not solved my problem yet, but helped me to identify a lack of free space on my disk,
which I am addressing now.
Best Regards
Jacques
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Mar 8, 2016 1:11 AM in response to Jacques127by Eau Rouge,Once you have sorted out your space issues, download and install this.
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Mar 8, 2016 1:25 AM in response to Eau Rougeby chroot,Eau Rouge wrote:
Once you have sorted out your space issues, download and install this.
That won't work if upgrading from Yosemite or earlier to El Capitan.
Software update, upgrade--what's the difference? - Apple Support
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Mar 8, 2016 1:51 AM in response to chrootby Eau Rouge,He mentioned in his first post that he was updating not upgrading.
I am taking it that as he is posting in the El Capitan forum he has it.
As yet it is not entirely clear he is on an earlier OS and upgrading
or on an earlier version of El Capitan and updating.
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Mar 8, 2016 6:34 AM in response to Eau Rougeby Jacques127,Hi !
I am on El Capitan 10.11
My utility disk has a capacity of 1,32 GB with 1,32 GB of space used, so absolutely full.
My Macintosh HD has a capacity of 500GB with only 200 GB used, so I don't understand the relation between utility and HD disks.
Can you help me understand and tell me how to create space on the utility disk: I even don't know what is stored on that disk.
I apologise for my ignorance though the saying goes that "ignorance is bliss"
Thanks
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Mar 8, 2016 6:45 AM in response to Jacques127by Eau Rouge,Not entirely sure what you mean by utility disk.
Mac OS comes with a recovery disc which normally should be 650MBs.
normally hidden it should only become available when you boot into it using Command-R
did you try to download the combo update i posted a link to earlier.
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Mar 8, 2016 8:05 AM in response to Eau Rougeby Jacques127,I actually mean disk utility, not utility disk.
I downloaded the combo update and ran the installer.
At some point in the process, I get the message " the installation will continue after your computer restarts, click restart to continue" which I did and nothing happens, the installation seems to abort.
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Mar 8, 2016 8:18 AM in response to Jacques127by Eau Rouge,how long are you giving it, it may take some time
you may get a light grey screen for a while
but then get a progress bar with an approximate time
tell me what happens
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Mar 8, 2016 8:42 AM in response to Jacques127by Jacques127,After the restart, I do get a light grey screen with the apple logo in the middle and a progress bar underneath. When the progress bar reaches approx. 50%, which takes no more than 2 or 3 minutes, it runs to 100% in 2 seconds then I get the screen where I have to enter my password.
But when open "about this mac", Iam still on OSX 10.11
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Mar 8, 2016 8:19 PM in response to Jacques127by Eau Rouge,Well that doesn't sound right, normally installing the combo update takes approx 20 mins.
Have you ran disk utility 'verify' on the drive to check for any errors.
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Mar 8, 2016 11:08 PM in response to Eau Rougeby Jacques127,Yes, and no error message ! I think I am going to reinstall El Capitan and see how it works. I'll let you know
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Mar 9, 2016 12:07 AM in response to Jacques127by Eau Rouge,sounds like a good idea
but you could try starting in safe mode and see if installing the combo is successful
if not reinstall El Capitan
good luck